Campus IT Help Desk Specialist - Part-Time

Moraine Valley Community College; Palos Hills (IL); On-site; USD 27,552 - 37,195; Part time

Benefits offered by this job

Health, Dental

Tuition reimbursement

MVCC Tuition waiver

SURS Retirement plan

Vacation Days

Holidays

Sick Leave

Personal days

Bereavement days

Tax-sheltered annuity plans

Job summary

Moraine Valley Community College is seeking a User Support Services Specialist (part-time) to provide first-level end-user support across all sites with a focus on computing equipment, OS and software installations, and network-related issues.

Responsibilities include troubleshooting, hardware repairs, documenting procedures, and assisting in staff training. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum one year (full-time equiv.) related experience in end-user computing/helpdesk.
• Knowledge of operating system concepts and operation.
• Familiar with programs, languages, and supported software packages.
• Good communication/interpersonal skills.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to problem solve.

Responsibilities

• Installs and troubleshoots computing equipment for end users.
• Loads and configures OS and applications on new equipment.
• Coordinates warranty hardware problems with third-party vendors.
• Assists with hardware/software installation for campus network development.
• Updates supported hardware and software as directed.
• Keeps managers informed of product problems and customer situations.
• Maintains documentation for procedures and processes.
• Repairs computing equipment and replaces major hardware components.
• Supports installation of system software with backup/recovery controls.
• Maintains documentation of all service calls; logs help requests.
• Provides first level support for podium setups, phone issues and network problems.
• Supports faculty and student online learning and email issues.
• Maintains lab wire management and equipment functionality.
• Assists in training college staff on hardware/software.
• Keeps informed on materials/equipment needed for maintenance.

Skills

OS concepts

Software knowledge

Communication skills

Hardware knowledge

Analytical thinking

Education

High school diploma or GED

Associate’s degree preferred

Tools

PC/Apple devices

Job description

Moraine Valley Community College is seeking a User Support Services Specialist (part-time) to provide first-level end-user support across all sites with a focus on computing equipment, OS and software installations, and network-related issues.

Responsibilities include troubleshooting, hardware repairs, documenting procedures, and assisting in staff training. Strong communication and problem-solving skills are essential.