Campus Tech Experience & Engagement Coach

Claremont Colleges, Inc.; United States; On-site; USD 42,000 - 49,000; Full time

Job summary

Claremont Graduate University is seeking a Technology Support & Engagement Specialist to provide onsite technical support and proactively engage the campus community in using technology effectively. The role blends hands-on troubleshooting with user training, documentation, and self-service resource promotion.

The candidate should be curious, resourceful, and committed to improving the user experience through practical solutions, collaboration, and adoption of emerging technologies.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Three years of experience in technical support or related client-facing technology roles is preferred.
• Experience with higher education technologies and enterprise apps is desirable.

Responsibilities

• Build and maintain positive relationships with faculty, staff, and students; understand technology needs and opportunities for improvement.
• Provide timely technical assistance for computers, software, devices, and connectivity; document requests in the service system.
• Advise users on effective use of CGU-supported systems and coordinate with OIT colleagues as needed.
• Deliver training and create self-serve resources to promote user independence and adoption.

Skills

Interpersonal skills

Troubleshooting

Proactive mindset

Documentation

Microsoft 365

Higher Ed tech

Education

Bachelor's degree preferred

Tools

Freshservice

Canvas

PeopleSoft

Workday

AI productivity tools

Job description

Claremont Graduate University is seeking a Technology Support & Engagement Specialist to provide onsite technical support and proactively engage the campus community in using technology effectively. The role blends hands-on troubleshooting with user training, documentation, and self-service resource promotion.

The candidate should be curious, resourceful, and committed to improving the user experience through practical solutions, collaboration, and adoption of emerging technologies.