Campus Student Services Specialist

University of Alaska; Juneau, Northern (AK, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Retirement options

Annual leave

12 paid holidays per year

Tuition waivers for employees and for/

Job summary

The University of Alaska Southeast in Juneau invites applications for a Student Information Specialist. This role serves as the first contact for the Registrar, Admissions, Financial Aid, and Military and Veteran Affairs Services, delivering high-quality customer service to students and the community by phone, in person, or in writing.

You must enjoy helping people, communicate effectively, and learn to diffuse difficult situations in a fast-paced university setting.

Qualifications

• Associate’s degree and two years of relevant experience or equivalent combination of training and experience.
• Ability to communicate effectively, problem-solve, and learn to diffuse difficult situations.
• Proficiency in handling confidential matters and knowledge of university policies.
• Strong organizational, detail-oriented and teamwork skills are essential.

Responsibilities

• Serve as the first point of contact for the Registrar, Admissions, Financial Aid, and Military and Veteran Affairs Services.
• Provide excellent customer service to students and the community by phone, in person, or in writing.
• Communicate clearly, solve problems, and diffuse challenging situations to support campus operations.
• Maintain confidentiality and adhere to university policies and procedures.

Skills

Communication

Problem-solving

De-escalation

Education

Associate’s degree

Job description

The University of Alaska Southeast in Juneau invites applications for a Student Information Specialist. This role serves as the first contact for the Registrar, Admissions, Financial Aid, and Military and Veteran Affairs Services, delivering high-quality customer service to students and the community by phone, in person, or in writing.

You must enjoy helping people, communicate effectively, and learn to diffuse difficult situations in a fast-paced university setting.