Student Services Specialist — Admissions & Records

Umpqua Community College; Roseburg (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Umpqua Community College is seeking a Student Services Generalist to be the friendly first point of contact for prospective and current students. This role provides administrative and technical support across the student services experience, helping navigate admissions, registration, student records, transcripts, and college resources.

You will maintain accurate, confidential information, troubleshoot issues with the student information system, and assist in graduation events and department

Qualifications

• Associate degree or equivalent education and work experience.
• 1–3 years of customer service experience.
• 1–3 years of experience in an office setting.
• Proficient with Microsoft Office (Word, Excel, Outlook), keyboarding, and data entry.

Responsibilities

• Provide friendly, professional assistance to students in person, by phone, and email.
• Process admissions applications, registrations, student records, and related transactions.
• Enter, update, and maintain accurate information in student information systems.
• Process transcripts from multiple portals to support articulation and academic advising.
• Troubleshoot database, software, and portal issues and coordinate with IT when needed.
• Protect confidential student information and maintain compliance with FERPA.
• Support graduation, commencement, special events, committees, and department projects.
• Develop and maintain process guides and training materials and help train staff and student workers.
• Cross-train with colleagues to provide consistent student service and department coverage.

Skills

Microsoft Office

Data entry

Customer service

Communication skills

FERPA knowledge

Confidentiality

Education

Associate degree or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Student Information System (SIS)

Job description

Umpqua Community College is seeking a Student Services Generalist to be the friendly first point of contact for prospective and current students. This role provides administrative and technical support across the student services experience, helping navigate admissions, registration, student records, transcripts, and college resources.

You will maintain accurate, confidential information, troubleshoot issues with the student information system, and assist in graduation events and department