UAA Enrollment Services-Student Ambassador

University of Alaska; Anchorage (AK); On-site; USD 16,000 - 19,000; Part time

Job summary

The University of Alaska Anchorage is seeking a Student Ambassador to support Enrollment Services in Anchorage. This part-time, non-exempt student role offers up to 20 hours per week with starting pay of $15.57 per hour. Open to undergraduate students only.

The ambassador will provide first-tier support, give campus tours to prospective students, and assist with recruitment events, reflecting UAA’s strengths and resources while ensuring excellent customer service.

Qualifications

• Preference for computer skills and data entry experience and/or customer service experience.

Responsibilities

• Check in and assist students.
• Troubleshoot student issues.
• Image documents.
• Help with recruitment events as needed.

Skills

Customer service

Data entry

Computer skills

Job description

UAA’s Enrollment Services provide students, visitors, faculty and staff with one-stop quality customer service by sharing accurate information and knowledge in the areas of admissions, residency, financial aid, registration and graduation. The UAA Student Ambassador will report to the Assistant Director of Recruitment and the Campus Tour Coordinator. They will work as the primary first tier support to ensure that students have exceptional customer service experiences and showcase the strengths and resources of campus while giving tours to potential students. This position is expected to have broad knowledge of our programs and processes while engaging in meaningful customer interactions. Furthermore, the position is responsible for checking in and assisting students, troubleshooting student issues, and imaging documents. Student Ambassadors may have additional tasks to help with recruitment events and needs.

We are looking for motivated, team-oriented individuals with outstanding customer service and organization skills, and the ability to learn, understand, and relay complex policy and process to prospective and current UAA students.

Enrollment Services comprises of Admissions, Financial Aid, Military & Veteran Student Services, and the Registrar. Student Ambassadors help welcome students into our office and help promote UAA through tours and events.

UAA Student Ambassadors must be enthusiastic and dependable supporters of UAA and out mission to recruit and retain students. They should be willing to work with a diverse student population. Student Ambassadors should posses organizational, active listening, and problem solving skills, as well the ability to display enthusiasm, passions, and energy about being a student at UAA.

Minimum Qualifications:

To be eligible for student employment in Student Engagement and Inclusion, an applicant must: a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee. d. Students enrolled in non-traditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer. e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.

Preference will be given to those with computer skills and data entry experience preferred and/or customer service experience.

Position Details:

This position is open to undergraduate students only.

This position is located at the University of Alaska campus in Anchorage. This is a part-time, non-exempt student position, up to 20 hours a week with starting pay of $15.57 per hour.

This is a pooled position and applications are reviewed as needed. Submission of an application does not guarantee review or a job offer.

If you have any questions regarding this position, please contact Casey Karn, [e-mail].

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail] / 907-786-1214 or [e-mail].

UAF (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [e-mail].