Student Services Administrative Assistant

University of Alaska; Soldotna (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Retirement options

12 paid holidays per year

Tuition waivers for employees and/or a

Health care coverage (medical, dental,

Reduced summer hours

Job summary

University of Alaska's Kenai Peninsula College invites applications for an Administrative Assistant in Student Services on the Soldotna campus. You will be the first point of contact for students, answer inquiries, and support the Student Services team with clerical tasks and event coordination.

You will use Banner and other campus platforms, maintain records, and collaborate with Academic Advising, Admissions, Financial Aid, and other offices to improve service for students.

Qualifications

• High School graduation or equivalent and substantial office/administrative experience.
• Associate degree preferred.
• Proactive, detail-oriented professional with strong customer service and communication skills.

Responsibilities

• Serve as the first point of contact for students visiting Student Services.
• Answer inquiries in person, by email, and via a multi-line phone system.
• Provide clerical support, maintain files and records, and assist with events.
• Assist with student information systems (Banner) and other university platforms.

Skills

Customer service

Written & verbal communication

MS Office

Google Workspace

Scheduling systems

Education

Associate degree

High School diploma or equivalent

Tools

Banner

University platforms

Job description

Location

Soldotna, Alaska, United States, 99669

Work Type

On Campus

Position Type

Staff Full-time

Grade

Grade 77

Department

UAA Kenai Peninsula College

Join the heart of Kenai Peninsula College as our next Administrative Assistant in Student Services! We are seeking a proactive, community-minded individual to serve as the first point of contact for students visiting the Student Services Office. You will assist students, Student Services Director and SS Director’s Office staff. If you are a detail-oriented communicator who thrives in a fast-paced, confidential environment and is passionate about supporting higher education, we invite you to bring your expertise to KPC.

The Administrative Assistant’s duties include a variety of day-to-day tasks such as responding to inquiries in person, by email, and through a multi-line phone system; directing students and visitors to appropriate campus resources; maintaining office supplies, equipment, files, and records; and providing clerical and administrative support to Student Services staff. This position uses student information systems, including Banner and other software, to support student-facing processes, track prospective student inquiries, maintain accurate records, prepare reports, schedule Student Services events, assist with campus events such as Commencement and New Student Orientation, and help maintain student-focused content on the KPC website.

This position also serves as a liaison between prospective students and campus offices such as Academic Advising, Admissions and Registration, Disability Support Services, Financial Aid, the Learning Center, Residence Life, Testing, Veterans Services, and other support areas. The Administrative Assistant helps improve communication and service for prospective and current students, protects student information in accordance with applicable regulations and university protocols, and may supervise Student Services student workers, including assisting with training, assigning tasks, and reviewing work.

To thrive in this role, you are a proactive, detail-oriented professional who delivers excellent customer service in a fast-paced, confidential environment. You excel at written and verbal communication, build strong working relationships across diverse populations, and can independently prioritize complex tasks under pressure. You bring strong technology fluency (MS Office, Google Workspace, scheduling systems) and intermediate fiscal skills, with the ability to troubleshoot office equipment and quickly learn university platforms. You are detail-oriented and have a high level of energy, initiative, creativity and a positive attitude.

Minimum Qualifications

High School graduation or equivalent and substantial office/administrative experience or an equivalent combination of training and experience.

Preferred Education

Associate degree preferred.

Position Details

This position is located on the Kenai Peninsula campus in Soldotna, Alaska. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA Staff Salary Schedule, Grade 77, starting at $23.38 based on education and experience. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, affordable medical, dental and vision care coverage, and the option for reduced summer hours.

If you have any questions regarding this position, please contact Whitney Cavazos, KPC HR Coordinator, at [e-mail] or 907-262-0318.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

Equal Opportunity Statement

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

Annual Security and Fire Safety Report

Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report containing campus safety and security information, including campus law enforcement authority, crime reporting policies, campus alerts, fire safety policies and procedures, prevention programs for dating violence, domestic violence, sexual assault and stalking, and crime and fire statistics for the three most recent calendar years. Reports are available online for UAA (uaa.alaska.edu/students/safety), UAF (uaf.edu/orca/files/ASFSR.pdf), and UAS (uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf), or as a paper copy by contacting each campus's compliance office.