Student Information Specialist

University of Alaska; Juneau, Northern (AK, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Retirement options

Annual leave

12 paid holidays per year

Tuition waivers for employees and for/

Job summary

The University of Alaska Southeast in Juneau invites applications for a Student Information Specialist. This role serves as the first contact for the Registrar, Admissions, Financial Aid, and Military and Veteran Affairs Services, delivering high-quality customer service to students and the community by phone, in person, or in writing.

You must enjoy helping people, communicate effectively, and learn to diffuse difficult situations in a fast-paced university setting.

Qualifications

• Associate’s degree and two years of relevant experience or equivalent combination of training and experience.
• Ability to communicate effectively, problem-solve, and learn to diffuse difficult situations.
• Proficiency in handling confidential matters and knowledge of university policies.
• Strong organizational, detail-oriented and teamwork skills are essential.

Responsibilities

• Serve as the first point of contact for the Registrar, Admissions, Financial Aid, and Military and Veteran Affairs Services.
• Provide excellent customer service to students and the community by phone, in person, or in writing.
• Communicate clearly, solve problems, and diffuse challenging situations to support campus operations.
• Maintain confidentiality and adhere to university policies and procedures.

Skills

Communication

Problem-solving

De-escalation

Education

Associate’s degree

Job description

The UAS admissions, registration, and financial aid office is seeking a Student Information Specialist. This position is the first point of contact for the Office of the Registrar, Admissions Office, Financial Aid, and Military and Veteran Affairs Services (One Stop Shop).

To thrive in this role, you must enjoy working with people and provide the best customer service to our students and the community, whether it is by phone, in person, or writing. The applicant must have the skill set to communicate effectively, problem-solve, and learn to diffuse difficult situations.

The successful candidate will be detail-oriented with strong communication and customer service skills in order to thrive in a fast-paced university environment. The ideal candidate will have knowledge of university policies, the ability to retain and apply detailed information, and experience handling confidential matters. Strong problem-solving, organizational, and team collaboration skills are essential, along with the ability to recommend process improvements. Proficiency in office equipment and experience managing difficult situations with professionalism and highly valued.

Minimum Qualifications: Associate’s degree and two years of relevant experience, or an equivalent combination of training and experience.

Position Details: This position is located on the University of Alaska Southeast campus in Juneau. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on UA Staff Salary Schedule, Grade 77, based on education and experience. There is potential for this position to be offered as an 11-month contract upon hire.

Applications will be accepted for review on September 8, 2026.

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-campus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA:(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail] / 907-786-1214 or [e-mail].

UAF:(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS:(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [e-mail].

This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.