Campus Student Accounts & Operations Manager

Universal Technical Institute, Inc.; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Technical Institute, Inc. is seeking a Business Office Manager (Student Accounts) for the San Antonio campus. The role focuses on accurate student accounts receivable, collections, accounts payable, purchasing, and campus inventory while leading a high-performing team.

You will ensure compliance with internal policies and governmental regulations, deliver exceptional student service, and collaborate with Financial Aid to handle refunds, cancellations, and aid adjustments.

Qualifications

• 3+ years of experience in a business office environment
• Bachelor's degree in a business-related field preferred
• GAAP knowledge and implementation experience
• Experience in online higher education business office settings preferred
• Strong communication and leadership skills

Responsibilities

• Ensure business office compliance with policies and accurate processing of collections, refunds, overages, and safeguarding of funds
• Lead student collections efforts with 60% outreach to maintain current receivables and payment plans
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures
• Manage campus inventory of textbooks and supplies, including counts and variance resolution
• Accurately process student account transactions, credits, charges, adjustments, and exceptions
• Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests
• Coordinate with Financial Aid to handle cancellations, refunds, and aid adjustments
• Support adherence to GAAP and collaborate with Campus Support Center
• Assist with campus facility operations as needed
• Develop and lead a high-performance team using training and performance management

Skills

Accounts receivable

Collections

GAAP

MS Office

SharePoint

Financial reporting

Customer service

Leadership

Training

Problem solving

Education

Bachelor's degree in business

Bachelor’s degree in a business-related field (preferred)

Tools

SharePoint

MS Office

Accounting software

Job description

Universal Technical Institute, Inc. is seeking a Business Office Manager (Student Accounts) for the San Antonio campus. The role focuses on accurate student accounts receivable, collections, accounts payable, purchasing, and campus inventory while leading a high-performing team.

You will ensure compliance with internal policies and governmental regulations, deliver exceptional student service, and collaborate with Financial Aid to handle refunds, cancellations, and aid adjustments.