Campus Store Supervisor: Lead Ops & Guest Experience

Barnes & Noble Education, Inc.; Fairfield (CT); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

DailyPay

Employee discounts

Descrizione del lavoro

Barnes & Noble College is seeking a Full-Time Supervisor to lead daily campus store operations and deliver an exceptional customer experience. This frontline role collaborates with store leadership, coaches team members, and helps execute store priorities in a welcoming retail environment.

The position requires 18+ years, retail experience, and strong communication skills, with a 30–40 hour weekly schedule including evenings and weekends. It is based in a campus location within the retail team.

Competenze

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Mansioni

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Conoscenze

Customer service

Team coaching

Communication

Interpersonal skills

Organizational skills

Problem solving

Multitasking

Flexibility

Schedule flexibility

Formazione

High school diploma or GED

Descrizione del lavoro

Barnes & Noble College is seeking a Full-Time Supervisor to lead daily campus store operations and deliver an exceptional customer experience. This frontline role collaborates with store leadership, coaches team members, and helps execute store priorities in a welcoming retail environment.

The position requires 18+ years, retail experience, and strong communication skills, with a 30–40 hour weekly schedule including evenings and weekends. It is based in a campus location within the retail team.