Campus Store Operations Lead & Team Coach

Barnes & Noble Education, Inc.; Elizabeth City (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts

Flexible scheduling

Job summary

Barnes & Noble College seeks an Assistant Store Manager to partner with the Store Manager in leading daily campus store operations and delivering an outstanding customer experience. You will develop teams, manage merchandising and inventory, and drive sales results across Course Materials, General Merchandise, Café/Convenience, and Trade Books.

You will recruit, train, and develop staff while analyzing trends, controlling expenses, and upholding store standards.

Qualifications

• 2–3 years of retail experience, including at least one year of leadership or supervisory experience preferred, or successful completion of Barnes & Noble College Aspiring Leader Program.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, and customer service.
• Demonstrated leadership, coaching, and team development skills.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Proficiency with retail technology and POS systems; Microsoft Office.

Responsibilities

• Lead daily sales floor operations by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Oversee daily store operations with Store Manager, serve as Manager-on-Duty as needed, and execute company initiatives while maintaining standards, merchandising, inventory accuracy, and store presentation.
• Recruit, hire, train, coach, schedule, and develop store team members, providing ongoing feedback and fostering a high-performing team.
• Drive sales and operational performance by analyzing business trends, managing controllable expenses, and identifying opportunities for improvement.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns professionally.
• Develop expertise across all store departments and provide leadership in areas such as Course Materials, General Merchandise, Café/Convenience, and Trade Books.
• Support daily store operations by merchandising, inventory management, stock replenishment, order fulfillment, sales transactions, and other tasks to maintain an organized environment.
• Champion a clean, safe, and organized store environment by ensuring standards are followed across departments.

Skills

Leadership

Customer service

Communication

Organization

Analytical thinking

Problem solving

Decision making

Relationship building

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College seeks an Assistant Store Manager to partner with the Store Manager in leading daily campus store operations and delivering an outstanding customer experience. You will develop teams, manage merchandising and inventory, and drive sales results across Course Materials, General Merchandise, Café/Convenience, and Trade Books.

You will recruit, train, and develop staff while analyzing trends, controlling expenses, and upholding store standards.