Campus Store Leader - Retail Ops & Coaching

Barnes & Noble Education; Norfolk (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

DailyPay access

Employee discounts

Medical, dental, vision coverage

Job summary

Barnes & Noble College seeks an Assistant Store Manager to partner with the Store Manager in leading the campus store, delivering an exceptional retail experience and driving business results. You will oversee daily operations, coaching, merchandising, inventory, and campus relationships to advance student success.

The role emphasizes hands-on leadership across departments, preparing teams, and ensuring operational excellence in a fast-paced campus environment.

Qualifications

• 2-3 years of retail experience with leadership or supervisory exposure preferred
• Strong customer service and relationship-building skills
• Ability to coach and develop a high-performing team
• Comfort with retail technology and point-of-sale systems
• Proficiency in Microsoft Office and basic business analytics

Responsibilities

• Lead daily store operations with a customer-first focus and coach team members
• Partner with Store Manager to oversee merchandising, inventory, and store presentation
• Recruit, hire, train, schedule, and develop team members
• Drive sales and operational performance by analyzing trends and managing expenses
• Build strong campus relationships and resolve customer concerns professionally
• Support all departments (Course Materials, General Merchandise, Café/Convenience, Trade Books) as needed
• Ensure a clean, safe, and organized store environment through consistent standards

Skills

Retail leadership

Customer service

Communication

Team development

Analytical skills

Multitasking

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College seeks an Assistant Store Manager to partner with the Store Manager in leading the campus store, delivering an exceptional retail experience and driving business results. You will oversee daily operations, coaching, merchandising, inventory, and campus relationships to advance student success.

The role emphasizes hands-on leadership across departments, preparing teams, and ensuring operational excellence in a fast-paced campus environment.