Campus Store Lead: Customer Experience & Team Growth

Barnes & Noble Education, Inc.; Baltimore (MD); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Zusammenfassung

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager and lead the daily operations of the campus store, delivering an exceptional customer experience and driving business results.

You'll recruit, train, coach, and schedule a high-performing team, oversee merchandising, inventory, and store presentation, and build strong relationships with campus partners while maintaining a customer-first culture.

Qualifikationen

• 2–3 years of retail experience with at least one year of leadership or supervisory experience preferred, or completion of the Barnes & Noble College Aspiring Leader Program.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, and customer service.
• Demonstrated leadership, coaching, and team development skills, with the ability to motivate and develop others.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with retail technology, point-of-sale (POS) systems, and Microsoft Office applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Aufgaben

• Lead daily sales floor operations by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Partner with the Store Manager to oversee daily store operations, serve as Manager-on-Duty as needed, and execute company initiatives while ensuring operational standards, merchandising, inventory accuracy, and store presentation are maintained.
• Recruit, hire, train, coach, schedule, and develop store team members, assigning work, providing ongoing feedback, and fostering a collaborative, high-performing team.
• Drive sales and operational performance by analyzing business trends, managing controllable expenses, identifying opportunities for improvement, and adapting to changing business needs.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgment, and a commitment to exceptional service.
• Develop expertise across all store departments while providing leadership and operational support in areas such as Course Materials, General Merchandise, Café/Convenience, and Trade Books, as assigned.
• Support daily store operations by executing merchandising, inventory management, stock replenishment, order fulfillment, sales transactions, and other operational activities to maintain an organized, customer-ready environment.
• Champion a clean, safe, and organized store environment by ensuring operational standards are consistently executed across all departments.

Kenntnisse

Leadership

Customer service

Communication

Analytical skills

Time management

POS systems

MS Office

Team development

Tools

POS systems

Microsoft Office

Jobbeschreibung

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager and lead the daily operations of the campus store, delivering an exceptional customer experience and driving business results.

You'll recruit, train, coach, and schedule a high-performing team, oversee merchandising, inventory, and store presentation, and build strong relationships with campus partners while maintaining a customer-first culture.