Campus Store Leader

Barnes & Noble Education, Inc.; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)-retirement savings plan

Life insurance

Commuter benefits

Paid time off

Paid holidays

DailyPay earnings access

Employee discounts

Job summary

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager and lead the daily operations of the campus store, delivering an exceptional customer experience and driving business results.

This role focuses on team development, merchandising, inventory management, sales performance, and campus relationships across all departments, including Course Materials, General Merchandise, Café/Convenience, and Trade Books.

Qualifications

• 2–3 years of retail experience, including at least one year of leadership or supervisory experience preferred.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, and customer service.
• Demonstrated leadership, coaching, and team development skills.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Proficiency with retail technology, point-of-sale (POS) systems, and Microsoft Office applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead daily sales floor operations by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Partner with the Store Manager to oversee daily store operations, serve as Manager-on-Duty as needed, and execute company initiatives while ensuring operational standards, merchandising, inventory accuracy, and store presentation are maintained.
• Recruit, hire, train, coach, schedule, and develop store team members, assigning work, providing ongoing feedback, and fostering a collaborative, high-performing team.
• Drive sales and operational performance by analyzing business trends, managing controllable expenses, identifying opportunities for improvement, and adapting to changing business needs.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgment, and a commitment to exceptional service.
• Develop expertise across all store departments while providing leadership and operational support in areas such as Course Materials, General Merchandise, Café/Convenience, and Trade Books, as assigned.
• Support daily store operations by executing merchandising, inventory management, stock replenishment, order fulfillment, sales transactions, and other operational activities to maintain an organized, customer-ready environment.
• Champion a clean, safe, and organized store environment by ensuring operational standards are consistently executed across all departments.

Skills

Leadership

Customer service

Store operations

Communication

Team development

Organization

Problem-solving

Decision-making

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager and lead the daily operations of the campus store, delivering an exceptional customer experience and driving business results.

This role focuses on team development, merchandising, inventory management, sales performance, and campus relationships across all departments, including Course Materials, General Merchandise, Café/Convenience, and Trade Books.