Campus Store Leader — Drive Sales & Service Excellence

Follett Corporation; Dublin (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Insurance plans

401k + company match

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett Higher Education is seeking a Campus Store Leader to drive sales, oversee operations, and deliver outstanding customer service across campus stores. You will manage promotions, monitor financials, and mentor staff to achieve brand and operational excellence.

You will coordinate openings, training, and campus relationships while maintaining inventory control and adherence to safety and company policies.

Qualifications

• Associate's Degree or equivalent required.
• 0-5 years relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management and problem-solving skills.
• Strong customer service, communication and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, ability to influence a team and customers.
• General computer skills.
• Travel: minimal - less than 10%.

Responsibilities

• Drive sales promotions and special events (store, campus, community).
• Review store financials with leadership and recalibrate goals to drive sales.
• Operate cash registers and store systems for payments, deposits, and daily opening/closing.
• Maintain inventory control and neat store environment.
• Provide customer service and greeting, answer phones, resolve escalations.
• Facilitate campus events and day-to-day store operations.
• Train and coach team members on standards and onboarding.

Skills

Customer service

Communication

Presentation

Organizational skills

Time management

Problem-solving

Analytical skills

Financial acumen

Relationship building

Education

Associate's Degree or equivalent

Tools

POS systems

General computer skills

Job description

Follett Higher Education is seeking a Campus Store Leader to drive sales, oversee operations, and deliver outstanding customer service across campus stores. You will manage promotions, monitor financials, and mentor staff to achieve brand and operational excellence.

You will coordinate openings, training, and campus relationships while maintaining inventory control and adherence to safety and company policies.