Campus Store Leader: Drive Sales & Develop Talent

Follett; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Voluntary Insurance plans

401k + 100% company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett is seeking a Campus Store Leader to support a Market Leader or Campus Store Manager and oversee store operations across campus locations. You will drive sales growth while upholding brand and operational excellence, delivering engaging customer service, and mentoring your team.

You will work to analyze financial metrics, participate in inventory control, and ensure smooth daily store functions. This role requires a flexible availability to meet business needs and travel minimal (<10%).

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational and time-management skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team.
• General computer skills.
• Travel: minimal - less than 10%.

Responsibilities

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.
• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.
• Day-to-day communication of store operational activities.
• Facilitate campus events.
• Other duties as assigned to support general store operations.

Skills

Organizational skills

Time management

Problem-solving

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Relationship building

Influence

Customer outreach

Education

Associate's Degree or equivalent

Job description

Follett is seeking a Campus Store Leader to support a Market Leader or Campus Store Manager and oversee store operations across campus locations. You will drive sales growth while upholding brand and operational excellence, delivering engaging customer service, and mentoring your team.

You will work to analyze financial metrics, participate in inventory control, and ensure smooth daily store functions. This role requires a flexible availability to meet business needs and travel minimal (<10%).