Campus Store Growth Lead

Shepherd; Johnstown (Cambria County); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Follett Higher Education in the United States is seeking a Campus Store Leader to support market leaders and oversee store operations, driving sales growth while delivering brand and operational excellence. You will mentor your team, monitor financial metrics, and ensure an engaging customer service experience, working to meet store goals and maintain compliance with company policies.

This role requires collaboration with campus partners, attention to inventory, promotions, and daily store

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.
• Train and coach team members on company and store standards.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.
• Day-to-day communication of store operational activities.
• Other duties as assigned to support general store operations.

Skills

Organizational skills

Time management

Problem solving

Customer service

Communication skills

Presentation skills

Analytical skills

Financial acumen

Relationship building

Team leadership

Education

Associate's Degree or equivalent

Job description

Follett Higher Education in the United States is seeking a Campus Store Leader to support market leaders and oversee store operations, driving sales growth while delivering brand and operational excellence. You will mentor your team, monitor financial metrics, and ensure an engaging customer service experience, working to meet store goals and maintain compliance with company policies.

This role requires collaboration with campus partners, attention to inventory, promotions, and daily store