Campus Service Center Leader & Growth Driver

LBS Financial Credit Union; Long Beach (CA); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid holidays

PTO

Job summary

LBS Financial Credit Union is seeking a Service Center Manager for the CSULB branch in Long Beach, CA. You will lead a small service team, develop community partnerships with university stakeholders, and drive growth through campus engagement while ensuring excellent service and compliance.

The role emphasizes strategic outreach, daily operations oversight, and performance coaching to meet service and financial goals within a busy campus environment.

Qualifications

• High school diploma or equivalent.
• College degree or equivalent work experience in the financial service industry preferred.
• Minimum of five years of progressively responsible experience in supervision and/or management within a financial institution with mastery level knowledge of branch depository and loan operations.
• Experience training developing Member Care Representatives in sound practices of their related job duties and responsibilities.

Responsibilities

• Manage the day-to-day operations of the credit union service center(s).
• Ensure compliance with all credit union policies, procedures, and regulations.
• Maintain high levels of service quality and operational efficiency.
• Handle escalated member service issues, resolving them in a professional and timely manner.
• Oversee digital transaction processes and guide members through various cashless financial services.
• Lead, coach and supervise a team of up to five employees.
• Conduct regular performance evaluations and provide ongoing feedback and development opportunities through coaching.
• Set clear goals and expectations for staff to ensure top-tier member service.
• Schedule and manage employee shifts to ensure coverage and operational efficiency.
• Identify business development opportunities by engaging with students, faculty, staff and vendors.
• Promote credit union products and services that align with the financial needs of the university community.
• Build and maintain strong relationships with key stakeholders on campus, such as student organizations, faculty leaders and campus vendors.
• Create and implement strategies to attract new members and increase service usage.
• Organize and participate in campus events to promote the credit union’s presence and offerings.
• Monitor branch performance, ensuring it meets or exceeds financial and service goals.

Skills

Leadership

People Management

Customer Service

Operations Management

Strategic Partnerships

Education

High School Diploma

College degree or equivalent

Job description

LBS Financial Credit Union is seeking a Service Center Manager for the CSULB branch in Long Beach, CA. You will lead a small service team, develop community partnerships with university stakeholders, and drive growth through campus engagement while ensuring excellent service and compliance.

The role emphasizes strategic outreach, daily operations oversight, and performance coaching to meet service and financial goals within a busy campus environment.