Service Center Manager

ADP, Inc.; Long Beach (CA); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid holidays

Paid time off

401(k)

Life insurance

Disability insurance

Educational reimbursement

Loan discounts

Wellness benefits

Job summary

LBS Financial Credit Union is seeking a Service Center Manager at the California State University, Long Beach branch to act as a community-focused ambassador and growth driver. You will lead partnerships with university groups to expand members while overseeing daily operations and ensuring service excellence.

The role requires directing a small service team, driving staff development, and promoting credit union products to meet campus needs.

Qualifications

• Five years of progressively responsible experience in supervision/management within a financial institution.
• Mastery level knowledge of branch depository and loan operations; strong knowledge of financial services practices and standards.
• Experience training and developing Member Care Representatives in sound duties and responsibilities.

Responsibilities

• Manage day-to-day operations of the service center(s).
• Ensure compliance with policies, procedures and regulations.
• Maintain high service quality and operational efficiency.
• Coach and supervise a team to deliver top-tier member service.
• Identify business development opportunities with campus constituencies.

Skills

Leadership

Customer service

Communication

Coaching

Team supervision

Business development

Community outreach

Education

High school diploma or equivalent

College degree or equivalent work experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Center Manager

Regular Full-Time Full-time Long Beach State University, Long Beach, CA, US 1 Attachments

3 days ago Requisition ID: 1659

Salary Range: $68,441.11 To $85,551.00 Annually

Are you ready to be LBS Financial Credit Union’s Service Center Manager at our California State University, Long Beach (CSULB) branch, where you will serve as a key ambassador and growth driver, focusing heavily on community outreach, strategic partnerships, and active business development across the campus?

In this role, your primary impact will stem from building strategic partnerships with university departments, student organizations, and faculty to expand our membership and elevate the branch as a trusted financial partner. While your core mission centers on community engagement and identifying new growth opportunities, you will also oversee the branch’s daily operations. This includes providing high-level operational guidance, coaching a high-performing service team of two, and ensuring day-to-day transactions consistently meet our standards for service excellence and compliance. Ultimately, this position offers a unique opportunity to make a meaningful impact on the campus community while actively scaling the credit union's presence.

JOB REQUIREMENTS & RESPONSIBILITIES

• Manage the day-to-day operations of the credit union service center(s).
• Ensure compliance with all credit union policies, procedures, and regulations.
• Maintain high levels of service quality and operational efficiency.
• Handle escalated member service issues, resolving them in a professional and timely manner.
• Oversee digital transaction processes and guide members through various cashless financial services.
• Lead, coach and supervise a team of up to five employees.
• Conduct regular performance evaluations and provide ongoing feedback and development opportunities through coaching.
• Set clear goals and expectations for staff to ensure top-tier member service.
• Schedule and manage employee shifts to ensure coverage and operational efficiency.
• Identify business development opportunities by engaging with students, faculty, staff and vendors.
• Promote credit union products and services that align with the financial needs of the university community.
• Build and maintain strong relationships with key stakeholders on campus, such as student organizations, faculty leaders and campus vendors.
• Create and implement strategies to attract new members and increase service usage.
• Organize and participate in campus events to promote the credit union’s presence and offerings.
• Monitor branch performance, ensuring it meets or exceeds financial and service goals.

EDUCATION & EXPERIENCE PREREQUISITES

• High school diploma or equivalent.
• College degree or equivalent work experience in the financial service industry preferred.
• Minimum of five years of progressively responsible experience in supervision and/or management within a financial institution with mastery level knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings with an emphasis on superior Member service expectations.
• Previous experience and ability to train developing Member Care Representatives in sound practices of their related job duties and responsibilities.Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$68,441.11 - $85,551.39

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

Equal Opportunity Employer.