Campus Safety Services Officer (Two Positions Available!)

Williams College; Williamstown (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Overtime pay

Shift differentials

Job summary

Williams College in Williamstown, MA is seeking two Campus Safety Services Officers to patrol campus grounds, respond to emergencies, and support a safe, inclusive community for students, faculty, and staff.

The roles require a high school diploma or GED, a valid driver’s license, physical endurance, and strong communication. Shifts include overnight blocks with premium pay during holidays and weekends.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with clean driving record.
• Ability to perform physical duties and lift up to 50 lbs.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Proactively patrol campus grounds and facilities to maintain visibility and safety.
• Assess and respond to routine calls and emergencies as first responder.
• De-escalate conflicts with empathetic, trauma-informed communication.
• Encourage compliance with college policies through engagement and education.
• Document incidents using CAD and reporting tools; assist central dispatch as needed.
• Participate in training and onboarding of new personnel.

Skills

Strong written and verbal comms

Excellent judgment and discretion

Cultural competency

People skills and empathy

Ability to learn new technology

Education

High School Diploma or GED

Job description

Campus Safety Services Officer (Two Positions Available!)

JR10000001466

Williamstown, MA (Main Campus)

Make a direct impact at a world-class institution. At Williams College, campus safety is about building trust, active presence and community care. As a Campus Safety Officer, you will be on the front lines of supporting our diverse student body, faculty, and staff. You aren't just patrolling grounds: you are a visible, reassuring resource, an empathetic problem-solver, and a vital protector of our vibrant campus environment. If you are passionate about helping people and thriving in a supportive, mission-driven academic community, we want you on our team.

Responsibilities:

• Proactively patrol campus grounds, academic facilities, and residential halls via foot, vehicle, and mobile platforms. Maintain high visibility to foster student trust, deter safety hazards, and cultivate strong relationships with a diverse residential community.
• Rapidly assess, prioritize, and manage competing demands during simultaneous routine calls and urgent emergencies. Serve as a calm, decisive first responder during medical, mental health, facility, and life-safety incidents.
• Apply empathetic, trauma-informed, and culturally competent communication to resolve interpersonal disputes, assist students in distress, and de-escalate complex situations.
• Support an inclusive living-learning environment by encouraging compliance with college policies through engagement, fair treatment, and education rather than punitive enforcement.
• Conduct thorough preliminary inquiries into incidents, gathering facts with objectivity and discretion. Utilize advanced Computer-Aided Dispatch (CAD) systems and report-writing tools to generate accurate, objective, and timely incident logs.
• Support central dispatch operations, assist with emergency notifications, and contribute to the hands-on training and onboarding of new personnel as needed.

Requirements:

• High School Diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Ability to perform the active physical demands of the position, including walking/standing for extended periods, patrolling in adverse weather conditions, navigating multi-story residential buildings, and safely lifting/carrying up to 50 lbs.
• Must be able to maintain confidentiality.
• Ability to handle emergency situations with excellent judgment and discretion.
• Strong written and verbal communication skills, including computer proficiency and the ability to learn and adapt to new technology or software.
• Cultural competency and sensitivity, including the ability to maintain effective working relationships with a broad spectrum of individuals from a variety of diverse backgrounds.
• Possesses strong people skills, patience, and a willingness to assist others, with a perceptive and empathetic approach.

Preferred Experience & Key Competencies:

• Cultural Competency & Inclusive Mindset: Demonstrated ability to build authentic, respectful relationships with individuals from broad and intersecting backgrounds.
• Communication & People Skills: Outstanding verbal and written communication skills, grounded in active listening, patience, emotional intelligence, and discretion.
• Problem-Solving Under Pressure: Strong critical thinking skills with the ability to maintain composure, exercise excellent judgment, and make sound decisions in fast-moving crisis situations.
• Technical Aptitude: Proficiency with computers, mobile technology, database management, and electronic reporting tools.
• Prior experience in community service, non-sworn security, higher education, customer service, or emergency response is welcomed but not required; comprehensive departmental training will be provided.

Shift Overview:

This position operates on a 4-on, 2-off rotating overnight schedule. Work blocks alternate between 8-hour and 10-hour shift rotations depending on department schedule cycles.

• 8-Hour Shift Rotation: Two 11:00 PM - 7:00 AM shifts and two 11:30 PM - 7:30 AM shifts per 4-day block.
• 10-Hour Shift Rotation: Two 9:00 PM - 7:00 AM shifts and two 9:30 PM - 7:30 AM shifts per 4-day block.

Campus Safety operates 24 hours a day, 7 days a week, 365 days the year, so this position requires flexibility for overtime, mandatory shift and holiday coverage, and campus emergencies when needed.

Additional Shift Requirements:

• This position is eligible for premium pay, including overtime and applicable shift differentials, for work performed during holidays, weekends, emergency snow response, and other qualifying shifts.
• Schedules are subject to change based on the operational needs of the department.

Updated August 28, 2026: There are two positions available on the shift listed above. All candidates who have already applied as well as future applicants will be considered to fill both roles.

Application review will begin on August 31, 2026. The payrange is from $22.00 to $24.00 per hour, commensurate with experience.

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at [phone] or email at [e-mail].