Campus Resource & Care Navigator

Reading Area Community College; Philadelphia (Philadelphia County); On-site; USD 39,000 - 48,000; Full time

Job summary

Reading Area Community College invites applications for a Resource Navigator to support students in navigating campus and community resources. The role focuses on improving academic performance, retention, and graduation rates by addressing barriers such as illness, financial challenges, housing, and food insecurity, with Care Team collaboration.

The position involves outreach to at-risk students, intake assessments, and developing individualized plans.

Qualifications

• Masters degree in social work, psychology, counseling, rehabilitation, human services, or related field.
• Two years of experience working with low income, first generation, and returning adults/non-traditional students or two years social work/case management experience.

Responsibilities

• Provide social support to students to overcome barriers/challenges to academic success by helping them to identify resources and navigate campus and community systems and processes.
• Collaborate with faculty and staff to identify students whose basic needs are not being met and facilitate connections with support services both on and off campus.
• Serve as a member of the Care Team to accept and follow-up on referrals from faculty and staff. Contact students by phone, email and appointment to assess the referral and identify the student concerns or issues that need to be addressed.
• Serve as the first point of contact for students that are in distress or crisis. Conduct initial intake and refer to crisis intervention if indicated. Utilize the student reporting software (Maxient) and student information system to accept student referrals and document follow-up.
• Conduct an intake meeting with students to evaluate academic, financial and personal challenges. Develop and individualized plan to help students stay focused on meeting their academic and career goals.
• Maintain and update college and community resources and contacts that serve as primary referral sources for students. This can include but is not limited to mental health providers, housing resources, food pantries, financial assistance, transportation, medical insurance, health care, childcare, and other related resources.
• Establish working relationships with community agencies and partners that provide support services to eligible college students.
• Follow up with students who were not eligible for the student emergency assistance funds to connect them with resources to assist in the crisis situation.
• Assist students who are hospitalized or require in-patient treatment services during the semester. Communicate with instructors to inform them of the students status while maintaining confidentiality of the students health issue.Assist students in changing their schedule or withdrawal from the semester if needed. Follow up with students after discharge to transition them back to the semester.
• Manage the daily operations of the RACC Food Pantry and the distribution of food to students. Train and supervise student staff that work or volunteer in the food pantry.
• Develop, promote and facilitate educational sessions to inform students of services and resources available.
• Maintain accurate records of interactions with all students and data for internal and external compliance requirements. Conduct an assessment of student utilization and outcomes.
• Participate in appropriate professional development activities as well as college meetings and committees.
• Submit reports and serve on relevant committees as required or requested.
• Perform other related duties as required or assigned.

Skills

Interpersonal skills

Organizational skills

Self-motivated

Independent work

Education

Masters degree in social work or related field

Tools

Internet software

Spreadsheet software

Word processing software

Job description

Reading Area Community College invites applications for a Resource Navigator to support students in navigating campus and community resources. The role focuses on improving academic performance, retention, and graduation rates by addressing barriers such as illness, financial challenges, housing, and food insecurity, with Care Team collaboration.

The position involves outreach to at-risk students, intake assessments, and developing individualized plans.