Community Resource Navigator — Health & Housing Support

Jimmy Jazz; Tukwila (WA); On-site; USD 84,787,000 - 94,043,000; Full time

Job summary

Neighborhood House seeks a Resource Navigator to provide culturally competent outreach, face-to-face case management, and care coordination for individuals and families with complex needs. You will connect clients to health care, housing, food, behavioral health, and other services.

This hybrid role requires engagement with diverse communities, client-centered assessments, and strong partnerships with local service providers to improve well-being and self-sufficiency.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, or related field with 2+ years of relevant experience; or Bachelor’s in unrelated field with 4+ years in social services; or Associate Degree with 4–6 years in human services.
• Experience with diverse, low-income, immigrant, and refugee populations.
• Ability to build trust and engage individuals in culturally competent and trauma-informed ways.
• Familiarity with local social services, healthcare, and housing systems.
• Strong written and verbal communication skills; ability to prepare documentation and translate materials.
• Proficiency in Microsoft Office and other case management tools.
• Commitment to racial equity, social justice, and community empowerment.

Responsibilities

• Conduct culturally and linguistically appropriate outreach to promote awareness of community-based services and programs.
• Maintain a caseload of clients with complex social and health-related needs.
• Perform comprehensive, client-led assessments and develop individualized care plans.
• Coordinate services and referrals across social services, healthcare, and behavioral health systems.
• Provide ongoing advocacy and follow-up to ensure successful navigation of services and client goal achievement.
• Facilitate education and support for clients to build self-advocacy and system navigation skills.
• Identify service gaps and participate in program development and quality improvement efforts.
• Collaborate with internal teams and external partners including healthcare providers, housing authorities, and community organizations.
• Organize and participate in community events, workshops, and networking activities to expand program visibility and outreach reach.
• Maintain accurate, complete, and timely documentation per funder requirements.
• Assist with interpretation and translation services as needed.
• Support the coordination of regional networking events to enhance cross-agency collaboration.

Skills

Cultural competence

Trauma-informed approach

Communication skills

Bilingual Ukrainian (preferred)

Organizational skills

Education

Bachelor’s Degree in Social Work

Bachelor’s in related field with 4+ years experience

Associate Degree or equivalent

Tools

Microsoft Office

Case management tools

Job description

Neighborhood House seeks a Resource Navigator to provide culturally competent outreach, face-to-face case management, and care coordination for individuals and families with complex needs. You will connect clients to health care, housing, food, behavioral health, and other services.

This hybrid role requires engagement with diverse communities, client-centered assessments, and strong partnerships with local service providers to improve well-being and self-sufficiency.