Campus Parking & Transit Customer Specialist

Arizona State University; Tempe (AZ); In loco; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Arizona State University is seeking a Customer Service Specialist for the Tempe campus. The role focuses on delivering high-quality customer service to internal and external clients, handling payments, and supporting Parking and Transit Services in a fast-paced environment.

The ideal candidate will have a High School Diploma with two years of related experience, strong communication skills, and familiarity with parking systems such as AIMS and ParkMobile.

Competenze

• High School Diploma and 2+ years of related experience required.
• Experience with parking management systems and software such as AIMS, Salesforce, Workday, and ParkMobile.
• Familiarity with conflict resolution techniques and de-escalation strategies in customer facing roles.

Mansioni

• Communicate effectively with internal and external customers in a professional, courteous, and positive manner.
• Provide detailed information regarding Parking and Transit Services, including policies, procedures, and services.
• Manage customer transactions, including processing payments via digital and electronic systems.
• Reconcile and balance cash drawers and receipts, ensuring accurate reporting.
• Monitor equipment and facilities, including minor cleaning, maintenance, and light repairs in public areas.
• Track and escalate issues to supervisors or appropriate teams for resolution.
• Manage and resolve customer complaints and concerns, applying knowledge of parking systems, regulations, and self-service tools.
• Adjust priorities quickly to address high-volume or special-event periods, providing responsive customer service.
• Assist with activity reports, logs, and other documentation related to operations and case management.
• Support continuous improvement of customer-facing processes to ensure efficient, high quality service delivery.
• Promote sustainability efforts within Parking and Transit Services, encouraging eco-friendly behaviors.

Conoscenze

Communication skills

Customer service

Detail oriented

Independent work

Formazione

High School Diploma

Strumenti

AIMS

Salesforce

Amano One

ParkMobile

Workday

Descrizione del lavoro

Arizona State University is seeking a Customer Service Specialist for the Tempe campus. The role focuses on delivering high-quality customer service to internal and external clients, handling payments, and supporting Parking and Transit Services in a fast-paced environment.

The ideal candidate will have a High School Diploma with two years of related experience, strong communication skills, and familiarity with parking systems such as AIMS and ParkMobile.