Field Operations Supervisor

Arizona State University; Tempe (AZ); On-site; USD 52,000 - 59,000; Full time

Job summary

Arizona State University seeks a Parking and Transportation Services supervisor to manage the day-to-day operations of parking, transit, and related services across campus. You will oversee budget tracking, reporting, and compliance while ensuring high levels of customer service.

The role includes supervising staff, coordinating shifts, driving requirements, and implementing policies. This overnight position (Tue-Sat, 10pm-6:30am) requires a Bachelor's degree and at least three years' relevant

Qualifications

• Bachelor’s degree plus 3 years of related experience or equivalent combination of education and experience.
• Oversee and manage operations of parking and transportation services.
• Experience supervising employees in fast-paced environments.
• Experience with parking management systems and revenue controls.
• Strong communication and customer service abilities.

Responsibilities

• Supervises the activities of subordinates.
• Tracks and monitors expenditures against budget allocations.
• Develops reports on area operations and submits to manager.
• Conducts shift briefings for parking enforcement officers.
• Develops policies and procedures and obtains management approval.
• Performs vehicle inspections and schedules maintenance for meters and readers.
• Monitors collection, recording and deposit of monies.
• Evaluates and resolves problems presented by staff or others.
• Provides guidance to groups such as the Parking Appeals Board.
• Trains new personnel and provides training materials and leadership.

Skills

Communication skills

Customer service

Leadership

Time management

Problem solving

Valid driver’s license

Education

Bachelor’s degree

Tools

AIMS

Amano

Genetec

Microsoft Office

Workday

Job description

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Manages operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in management of materials movement, event support, and providing customer service.

Job Description:

Position Salary Range:

$51,500 - $59,000 annually; DOE

• Supervises the activities of subordinates.
• Tracks and monitors expenditures against budget allocations.
• Develops reports on area operations such as money collected, expenditures, broken/repaired equipment, statistics on number of passengers or citations written, etc.; submits to manager.
• Conducts briefing at beginning of parking enforcement officer shifts.
• Develops policies and procedures used in areas under supervision; obtains management approval when appropriate.
• Performs vehicle inspections and schedules and monitors, maintenance; orders repairs or maintenance of parking meters, gate access arms, card readers and vehicles.
• Monitors and checks collection, recording and deposit of monies collected from meters.
• Evaluates and resolves problems presented by staff or others.
• Provides advice/consultation to groups or personnel such as the Parking Appeals Board.
• Trains new personnel and/or provides training materials and leadership to others for training.

Desired Qualifications:

• Experience in ASU Parking and Transportation Services operations.
• Experience with parking enforcement, dispatch, field services, customer service, or parking event operations.
• Experience supervising employees in a fast-paced operational environment.
• Experience coordinating large-scale special events.
• Experience using AIMS, Amano, Genetec, or comparable parking management systems.
• Experience operating parking access and revenue control equipment.
• Experience with Microsoft Office Suite, Workday and other business software.
• Experience taking electronic payments and reconciling revenue.
• Experience serving as a Department Time Administrator or equivalent payroll/timekeeping role.
• Experience with recruitment, onboarding, employee training, and performance management.
• Demonstrated ability to lead multiple teams across varying shifts and operational functions.
• Demonstrated customer service experience.
• Experience maintaining accurate records and preparing operational reports.
• Excellent communication skills with strong attention to grammar and detail.
• Demonstrated ability to make sound decisions under pressure while managing multiple priorities.
• Valid U.S. Driver's License with an acceptable motor vehicle record.

This is an overnight shift and the schedule is Tuesday-Saturday 10pm-6:30am

Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.

Department Statement:

Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS manages a 24,000+parking inventory system-wide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, car-sharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.