Field Service Specialist

Arizona State University; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Arizona State University is seeking a Service and Support Assistant 2 Non-Exempt to contribute to the efficiency of university operations across parking and transit functions. The role involves frontline customer service, event support, and maintaining parking equipment, with outdoor field assignments at Tempe and Downtown Phoenix campuses.

Responsibilities include assisting customers, staffing lanes, operating and troubleshooting parking systems (AIMS/Amano), dispatching field staff, and

Qualifications

• High School Diploma and two-years experience or equivalent combination of experience and/or training.
• Experience providing frontline customer service to the general public.
• Experience with parking operations, event staffing, traffic control, or crowd management.
• Experience using parking management and access-control systems, including AIMS and Amano.
• Experience operating or troubleshooting gate systems, intercoms, ticket dispensers, and related parking equipment.
• Experience processing credit and debit card transactions.
• Experience maintaining accurate records and completing reports.
• Experience working outdoors in varying weather conditions.
• Experience working in a dispatch or operations-support environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Class D driver’s license with an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information.
• Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment.
• Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers.
• Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers, and perform minor troubleshooting and cleaning.
• Complete required electronic and manual forms, issue exit citations, and prepare reports.
• Work scheduled shifts in the parking dispatch office to support daily operations and event coverage.
• Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications.
• Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs.
• Document incidents, service requests, equipment issues, and field activity in the appropriate systems and logs.
• Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments as needed.
• Operate ASU-owned, leased, or rented vehicles and carts at various campus locations.

Skills

Frontline customer service

Parking operations

Dispatch operations

Driving

Education

High School Diploma

Tools

AIMS

Amano

MS Office

Job description

Job Profile:

Service and Support Assistant 2 Non-Exempt

Job Family:

Service and Support

Time Type:

Full time

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description:

Field Service Specialists with ASU Parking and Transportation Services (PTS) are assigned to high-volume parking facilities and play a key role in providing frontline customer service to faculty, staff, students, and campus visitors. This position supports daily parking and event operations by helping ensure that garage equipment—including gate arms, ticket dispensers, intercoms, and fee computers—remains operational.

Field Service Specialists assist customers by providing campus information, directions, parking alternatives, and other parking-related guidance. Employees are also trained and assigned to work scheduled shifts in the parking dispatch office as needed to support operational coverage. Field assignments require working outdoors for the full duration of the shift.

Work schedules and assigned locations may be adjusted based on operational and event needs. Overtime and additional hours are regularly available to support parking operations and special events.

Available work locations and schedules include:

• Tempe Campus: Monday through Friday, 6:15 a.m. to 2:45 p.m.
• Tempe Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.
• Tempe Campus: Saturday through Wednesday, 2:30 p.m. to 11:00 p.m.
• Tempe Campus: Wednesday through Sunday, 2:30 p.m. to 11:00 p.m.
• Downtown Phoenix Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.

Position Salary Range:

• $20 per hour

Essential Duties:

• Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information.
• Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment.
• Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers.
• Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers, and perform minor troubleshooting and cleaning.
• Complete required electronic and manual forms, issue exit citations, and prepare reports.
• Work scheduled shifts in the parking dispatch office to support daily operations and event coverage.
• Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications.
• Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs.
• Document incidents, service requests, equipment issues, and field activity in the appropriate systems and logs.
• Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments as needed.
• Operate ASU-owned, leased, or rented vehicles and carts at various campus locations.
• Perform other duties as assigned.

Desired Qualifications:

• Experience providing frontline customer service to the general public.
• Experience with parking operations, event staffing, traffic control, or crowd management.
• Experience using parking management and access-control systems, including AIMS and Amano.
• Experience operating or troubleshooting gate systems, intercoms, ticket dispensers, and related parking equipment.
• Experience processing credit and debit card transactions.
• Experience maintaining accurate records and completing reports.
• Experience working outdoors in varying weather conditions.
• Experience working in a dispatch or operations-support environment
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook Valid.
• Class D driver’s license with an acceptable Motor Vehicle Record (MVR).

Working Environment:

• Work is primarily performed outdoors and requires standing and walking for extended periods in all weather conditions, including extreme heat, cold, rain, and wind.
• Duties involve frequent bending, reaching, lifting, pushing, and pulling objects weighing up to 35 pounds, including barricades and equipment.
• Safely operate ASU vehicles and carts, requiring frequent entry and exit.
• Regularly use two-way radios and telephones.
• At times, work is performed in an environmentally controlled office or dispatch setting involving extended periods of sitting, keyboarding, and mouse use.
• Scheduled work locations and assignments are subject to change based on operational needs.

Department Statement:

Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

Applicant must be eligible to work in the United States; ASU and ASU Parking and Transit Services will not be a sponsor for this position.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.