Campus Parking and Transit Field Specialist

Arizona State University; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Arizona State University is seeking a Service and Support Assistant 2 Non-Exempt to contribute to the efficiency of university operations across parking and transit functions. The role involves frontline customer service, event support, and maintaining parking equipment, with outdoor field assignments at Tempe and Downtown Phoenix campuses.

Responsibilities include assisting customers, staffing lanes, operating and troubleshooting parking systems (AIMS/Amano), dispatching field staff, and

Qualifications

• High School Diploma and two-years experience or equivalent combination of experience and/or training.
• Experience providing frontline customer service to the general public.
• Experience with parking operations, event staffing, traffic control, or crowd management.
• Experience using parking management and access-control systems, including AIMS and Amano.
• Experience operating or troubleshooting gate systems, intercoms, ticket dispensers, and related parking equipment.
• Experience processing credit and debit card transactions.
• Experience maintaining accurate records and completing reports.
• Experience working outdoors in varying weather conditions.
• Experience working in a dispatch or operations-support environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Class D driver’s license with an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information.
• Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment.
• Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers.
• Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers, and perform minor troubleshooting and cleaning.
• Complete required electronic and manual forms, issue exit citations, and prepare reports.
• Work scheduled shifts in the parking dispatch office to support daily operations and event coverage.
• Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications.
• Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs.
• Document incidents, service requests, equipment issues, and field activity in the appropriate systems and logs.
• Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments as needed.
• Operate ASU-owned, leased, or rented vehicles and carts at various campus locations.

Skills

Frontline customer service

Parking operations

Dispatch operations

Driving

Education

High School Diploma

Tools

AIMS

Amano

MS Office

Job description

Arizona State University is seeking a Service and Support Assistant 2 Non-Exempt to contribute to the efficiency of university operations across parking and transit functions. The role involves frontline customer service, event support, and maintaining parking equipment, with outdoor field assignments at Tempe and Downtown Phoenix campuses.

Responsibilities include assisting customers, staffing lanes, operating and troubleshooting parking systems (AIMS/Amano), dispatching field staff, and