Parking Operations Lead

William & Mary; Williamsburg (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

William & Mary is seeking a Parking Operations Coordinator to support daily front-counter operations, assist visitors and campus staff with parking and transportation needs, and coordinate permit issuance and billing processes. The role involves customer service, data entry, and collaboration with campus partners to enforce policies and maintain orderly parking.

Responsibilities include processing permits, handling payments, resolving appeals, and generating reports.

Qualifications

• High school graduate or equivalent required.
• Experience with parking operations or related field preferred.
• Experience with parking management software or POS/cash handling.
• Strong written and verbal communication skills.

Responsibilities

• Serve as first point of contact for visitors, staff, and students at campus facilities.
• Provide parking information and services in-person, by phone, email, and mail.
• Manage front counter operations and explain parking policies to customers.
• Allocate temporary parking spaces and issue annual permits as needed.
• Maintain accurate permits, tickets, and customer data in databases.

Skills

Customer service

Communication skills

Independence

Attention to detail

Cash handling

Driving

Education

High School Diploma

Tools

Parking software

POS system

MS Office

Job description

William & Mary is seeking a Parking Operations Coordinator to support daily front-counter operations, assist visitors and campus staff with parking and transportation needs, and coordinate permit issuance and billing processes. The role involves customer service, data entry, and collaboration with campus partners to enforce policies and maintain orderly parking.

Responsibilities include processing permits, handling payments, resolving appeals, and generating reports.