Parking Operations & Customer Service Coordinator

William & Mary; Virginia (MN); On-site; USD 41,000 - 43,000; Full time

Job summary

William & Mary is seeking a Parking Operations Coordinator to manage the front counter, issue permits, and handle payments. The role supports Parking Enforcement Officers and coordinates daily operations with campus partners to ensure orderly parking and policy compliance.

Responsibilities include assisting visitors, processing appeals, maintaining parking databases, and generating reports. A valid driver’s license and attention to detail are essential for success.

Qualifications

• High school diploma or equivalent required.
• Experience in parking operations, customer service, or related field.
• Experience with POS, cash handling, and basic bookkeeping preferable.

Responsibilities

• Serve as first point of contact at the front counter for visitors, staff and students.
• Provide parking solutions via in-person, phone, mail, and email communication.
• Manage daily front counter operations, issue permits, process transactions and appeals.
• Coordinate with W&M Police, facilities, and other departments to resolve parking issues.
• Prepare reports, maintain databases, and assist with billing and deposits.

Skills

Customer service

Parking operations

Cash handling

Communication skills

Driver's license

Education

High School Graduate or equivalent

Tools

Parking Management Software

Job description

William & Mary is seeking a Parking Operations Coordinator to manage the front counter, issue permits, and handle payments. The role supports Parking Enforcement Officers and coordinates daily operations with campus partners to ensure orderly parking and policy compliance.

Responsibilities include assisting visitors, processing appeals, maintaining parking databases, and generating reports. A valid driver’s license and attention to detail are essential for success.