Campus Parking Enforcement & Customer Support

The Chronicle Of Higher Education, Inc.; Norfolk (VA); On-site; USD 32,000 - 35,500; Full time

Job summary

The Chronicle Of Higher Education, Inc. is hiring for a Parking Officer in Norfolk, VA. The role involves enforcing university parking regulations, issuing citations, and assisting motorists.

You will support front office operations, monitor lots for maintenance, and help with events and campus gate operations. Availability for nights and weekends is required. A valid driver’s license and strong communication skills are essential, with prior security/enforcement or customer service experience

Qualifications

• Demonstrated experience in customer service, preferably in a university or public-facing environment.
• Maintain a professional appearance and demeanor at all times.
• Possess a valid driver’s license with a satisfactory driving record.
• Relevant experience in security or enforcement operations.
• Proficiency in computer applications, including Microsoft Office.
• Strong oral and written communication skills; ability to work independently with minimal supervision.

Responsibilities

• Identify vehicles in violation of university parking regulations.
• Issue parking citations, install wheel locks, and provide motorist assistance.
• Monitor parking lots daily for maintenance issues (potholes, signage).
• Assist customers with basic account information (balances, permit activity).
• Provide front office support (issuing passes, answering phones, admin tasks).
• Install and maintain parking signage; use handheld devices to enter enforcement data.
• Ensure accuracy of citation information in the mobile system and document violations with photos.
• Assist with special events (cones, reserved spaces), weekdays and weekends.
• Assist University Police with campus gate operations.
• Work rotating shifts (days, nights, weekends, some holidays) in all weather; lift up to 10 pounds.

Skills

Customer service

Valid driver’s license

Strong communication

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Chronicle Of Higher Education, Inc. is hiring for a Parking Officer in Norfolk, VA. The role involves enforcing university parking regulations, issuing citations, and assisting motorists.

You will support front office operations, monitor lots for maintenance, and help with events and campus gate operations. Availability for nights and weekends is required. A valid driver’s license and strong communication skills are essential, with prior security/enforcement or customer service experience