Campus Parking Experience Lead

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 33,000 - 39,000; Full time

Job summary

Montana State University is seeking a Customer Experience Coordinator within Parking and Transportation Services. You will serve as the primary customer service representative, handling parking permits, payments, appeals, and inquiries, while supporting daily operations.

The role requires strong communication skills, data accuracy, and the ability to manage multiple tasks in a fast-paced setting. The position may require overtime for athletic and campus events.

Qualifications

• Two years of customer service or administrative experience in a high-volume public-facing environment requiring interpretation and application of policies, procedures, rules or regulations.
• Demonstrated experience addressing customer complaints professionally and de-escalating difficult interactions.
• Experience maintaining accurate records and performing detailed data entry.
• Experience handling cash, processing payments, reconciling transactions, or performing comparable financial functions.
• Ability to communicate detailed or complex information clearly, both verbally and in writing.
• Ability to prioritize multiple responsibilities in a fast-paced environment while maintaining accuracy and timely service.

Responsibilities

• Issue parking permits and receive payments for citations.
• Interpret, enforce, and provide advice about university policies, rules, procedures, regulations, and fee payment processes.
• Answer inquiries in person, over the phone, and by email.
• Respond to questions regarding parking rules and regulations with accurate information.
• Correspond with customers who need parking permits (on and off campus).
• Utilize Microsoft Office Suite and T2 systems.
• Data entry and verification; maintain databases and records.
• Screen citation appeals for recommendations to the appeals board; schedule and conduct monthly appeals board meetings; prepare appeals dockets; apply results and send letters.
• Assist with administrative duties such as mass notifications and customer correspondence.
• Website design and maintenance.
• All other duties as assigned.

Skills

Customer service

Cash handling

Data entry

Written communication

Oral communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

T2

Job description

Montana State University is seeking a Customer Experience Coordinator within Parking and Transportation Services. You will serve as the primary customer service representative, handling parking permits, payments, appeals, and inquiries, while supporting daily operations.

The role requires strong communication skills, data accuracy, and the ability to manage multiple tasks in a fast-paced setting. The position may require overtime for athletic and campus events.