Campus Parking & Transportation Customer Specialist

University of Mississippi; Mississippi; On-site; USD 19,000 - 29,000; Full time

Job summary

The University of Mississippi in Mississippi is seeking a customer service associate within the Parking and Transportation department. You will respond to inquiries, provide information, and help assign university vehicles.

Responsibilities include resolving complaints, triaging questions, and escalating when needed. The role is customer-facing and requires strong communication and a High School diploma. Compensation ranges from $14.00 to $21.00 per hour.

Qualifications

• High School (Required)
• Relevant experience| No Experience Required| Not Required

Responsibilities

• Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system.
• Provides accurate information to resolve customer inquiries.
• Escalates issues to customer service leaders or to central units.
• Redirects customers as best as possible for out-of-scope inquiries.
• Triages questions and concerns; provides detailed information on items escalated to other business units.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School

Job description

The University of Mississippi in Mississippi is seeking a customer service associate within the Parking and Transportation department. You will respond to inquiries, provide information, and help assign university vehicles.

Responsibilities include resolving complaints, triaging questions, and escalating when needed. The role is customer-facing and requires strong communication and a High School diploma. Compensation ranges from $14.00 to $21.00 per hour.