Campus Parking & Customer Service Associate

University of Mississippi; United States; On-site; USD 19,000 - 29,000; Full time

Job summary

The University of Mississippi, Department: Parking and Transportation, is seeking staff to assist customers with information about university transportation services and to resolve inquiries. This role involves handling inquiries via phone, email, or chat and directing customers to appropriate university vehicles or departments.

Candidate should be comfortable triaging questions, providing detailed information, and escalating when necessary.

Qualifications

• High School (Required)

Responsibilities

• Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system.
• Provides accurate information to resolve customer inquiries and escalates issues as needed.

Education

High School (Required)

Job description

The University of Mississippi, Department: Parking and Transportation, is seeking staff to assist customers with information about university transportation services and to resolve inquiries. This role involves handling inquiries via phone, email, or chat and directing customers to appropriate university vehicles or departments.

Candidate should be comfortable triaging questions, providing detailed information, and escalating when necessary.