Parking Experience Specialist

Montana State University; Bozeman, Northern (MT, KY); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Montana State University in Bozeman seeks a Customer Experience Coordinator to serve as the primary customer service representative for Parking and Transportation Services. You will handle parking permits, payments for citations, and inquiries from students, employees, and visitors while supporting daily operations.

The role emphasizes clear communication, accurate recordkeeping, and friendly problem-solving in a busy, public-facing environment. Overtime may be required for campus events.

Qualifications

• Two years of progressively responsible customer service in a high-volume environment.
• Experience addressing customer concerns and de-escalating interactions.
• Experience maintaining records and performing data entry.

Responsibilities

• Issue parking permits and collect payments for citations.
• Explain and enforce university policies, procedures, and fees.
• Answer inquiries in person, by phone, and by email.
• Correspond with customers needing permits (on and off campus).
• Data entry and verification; maintain databases and records.
• Coordinate monthly appeals board meetings and prepare dockets.

Skills

Customer service

Data entry

Cash handling

Communication

De-escalation

Multitasking

Recordkeeping

Tools

Database systems

Payment processing systems

Job description

Montana State University in Bozeman seeks a Customer Experience Coordinator to serve as the primary customer service representative for Parking and Transportation Services. You will handle parking permits, payments for citations, and inquiries from students, employees, and visitors while supporting daily operations.

The role emphasizes clear communication, accurate recordkeeping, and friendly problem-solving in a busy, public-facing environment. Overtime may be required for campus events.