Campus Operations Leader — Hospitality Excellence

ISS Facility Services - North America; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Guckenheimer, a chef-driven workplace dining company, seeks a Director of Operations to lead campus accounts, translate vision into disciplined execution, and deliver outstanding workplace dining experiences while driving measurable financial results.

You will guide General Managers and culinary teams across the campus, ensuring quality, safety, and adherence to Guckenheimer standards while fostering leadership and continuous improvement.

Qualifications

• Experience leading campus operations in hospitality environments.
• Strong business acumen and operational rigor.
• Ability to coach and develop a high-performing leadership team.

Responsibilities

• Lead all campus operations with a hospitality-first mindset to deliver exceptional guest experiences.
• Partner with the Key Account Manager and campus leadership to align strategy with client objectives and contracts.
• Oversee financial performance, margin management, cost controls, and forecasting accuracy.
• Ensure systems, reporting tools, and processes support accuracy, scalability, and informed decision making.
• Lead new service launches, renovations, and program enhancements with operational readiness.

Skills

Leadership

Operations management

Financial stewardship

Safety compliance

Hospitality excellence

Tools

HACCP knowledge

NSF standards compliance

Job description

Guckenheimer, a chef-driven workplace dining company, seeks a Director of Operations to lead campus accounts, translate vision into disciplined execution, and deliver outstanding workplace dining experiences while driving measurable financial results.

You will guide General Managers and culinary teams across the campus, ensuring quality, safety, and adherence to Guckenheimer standards while fostering leadership and continuous improvement.