Campus Operations Associate - Facilities & Guest Services

Calstatelausu; Los Angeles (CA); On-site; USD 21,000 - 31,000; Part time

Job summary

Cal State LA is seeking an Operations Associate for the University-Student Union. The role is non-exempt, pays $18.88 per hour, and is limited to an academic year with possible extension.

The position supports safety and security, facility maintenance, and guest services, with a two-month training period and up to 20 hours per week. Background checks are required and the role is a mandated reporter position.

Qualifications

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and GPA 2.0, or graduate student with at least 4 graduate units and GPA 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk-in and other inquiries;
• Proficient oral, written, and listening skills;
• Strong organizational skills: prioritize, complete duties and complex tasks;
• Strong interpersonal and group communication skills in a team environment;
• Must be self-motivated, adapt to changing workloads, and have independent judgment;
• Previous experience using maintenance equipment, desktop and web-based applications, and office equipment;
• Ability to lift 70 pounds;
• Ability to perform tasks involving regular physical activity;
• Previous experience with custodial work materials and equipment;
• Previous experience with proper use, care, operation, and safety procedures of maintenance tools;
• Previous experience as an Operations Assistant or equivalent;

Responsibilities

• Oversees the opening, closing, and evening hours for the operations of the U-SU;
• Assists staff with daily projects and events, and may assist staff with leading Operations Assistants individually and on projects;
• Assists guests of the U-SU and provides access to alarmed areas;
• Performs routine tasks in cleaning, sanitizing, disinfecting, and maintaining the U-SU facility;
• Operates and maintains equipment and supplies;
• Empties trash receptacles, sweeps, dusts, vacuums, and spot cleans;
• Cleans restrooms, floors, walls, windows, mirrors, dusts and polishes furniture and woodwork, and restocks supplies;
• Performs vacuuming, carpet cleaning, floor stripping, waxing, and steam cleaning;
• Assists with moving, arranging, and setting up furniture and equipment;
• Performs non-technical repairs and maintenance;
• Reports any unusual occurrences to supervisors;
• Provides quality customer service to the University community;
• Provides information about the University-Student Union and the University to the campus community;
• Greets all guests and directs guests to the appropriate resource;
• Maintains an awareness of all University-Student Union and University activities and events;
• Performs other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Teamwork

Physical stamina

Self-motivation

Education

Enrolled CSLA student

Job description

Cal State LA is seeking an Operations Associate for the University-Student Union. The role is non-exempt, pays $18.88 per hour, and is limited to an academic year with possible extension.

The position supports safety and security, facility maintenance, and guest services, with a two-month training period and up to 20 hours per week. Background checks are required and the role is a mandated reporter position.