Campus Technician

Kiewit; The Woodlands (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Kiewit Technology Group is seeking an entry-level Campus Technician to provide both on-site and remote IT support for employees. You will escalate issues from the Service Delivery team and help enforce IT policies, while ensuring projects stay on time and within budget.

The role is based in Houston, TX, with travel to The Woodlands, TX as needed. Strong communication and Windows/Microsoft Office skills are essential for success.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Experience with Windows operating systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Results-oriented and able to handle challenges.
• Ability to recognize and escalate risks promptly.
• Strong active listening and requirement gathering abilities.
• Able to lift and move objects weighing 40+ lbs. and walk extended periods.
• Valid driver's license.

Responsibilities

• Provide deskside and remote technical support to employees and contractors.
• Troubleshoot enterprise and desktop applications and respond to service tickets promptly.
• Research and resolve escalated technical issues and escalate production-impacting problems.
• Document trouble tickets according to department policies.
• Provide on-site and remote client support and build professional relationships.
• Deliver high-quality customer service that meets expectations.
• Prioritize and organize work to meet deadlines.
• Prepare conference rooms and troubleshoot AV systems.

Skills

Customer service

Communication

Windows OS

Microsoft Office

Detail orientation

Time management

PowerShell scripting

Event Viewer

ServiceNow

Education

Bachelor's degree

Job description

Requisition ID: 183009
Job Level: Entry Level
Home District/Group: DHO Information Technology Group
Department: Technology Group
Market: Corporate Home Office
Employment Type: Full Time

Position Overview

Technology Group Campus Technicians work on a team that provides on-site and remote technical support for Kiewit employees with IT support needs. A technician also serves as a unified contact for escalating technical issues from the Service Delivery team. They play a key role in implementing Kiewit Technology Group's policies and procedures. Technicians must be self-directed and capable of making sound business decisions to ensure projects are completed on time and within budget.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This is a full time in office role located in our Houston, TX Energy Corridor office. Travel is required to our office in The Woodlands, TX as needed.

Responsibilities

• Provide deskside and remote technical support to Kiewit employees, subsidiaries, partners, and contractors.
• Provide technical guidance and troubleshooting for enterprise and desktop applications.
• Respond to assigned support tickets in a timely manner.
• Research and resolve escalated technical issues.
• Escalate issues that could impact production or service delivery to the appropriate individuals.
• Accurately document trouble tickets in accordance with department policies and procedures.
• Provide on-site and remote client support.
• Build and maintain professional relationships with customers, team members, and department contacts.
• Deliver high-quality customer service that meets or exceeds expectations.
• Prioritize and organize work to meet goals, requirements, and deadlines.
• Prepare conference rooms for large meetings and troubleshoot office AV systems as needed.
• Perform other duties as assigned.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally.
• Strong experience with Windows operating systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Results-oriented and comfortable working through challenges.
• Ability to recognize and elevate issues, risks, or concerns in a timely manner.
• Strong active listening skills with the ability to gather requirements and assess situations.
• Ability to consistently provide a high level of customer service.
• Ability to lift and move objects weighing 40+ lbs. and walk for extended periods.
• Must possess and maintain a valid driver's license.

Preferred Qualifications

• Ability to diagnose complex technical issues using log files, Event Viewer, and other diagnostic tools.
• Experience with PowerShell or another scripting language, including creating and using basic scripts.
• Experience with ServiceNow.
• Bachelor's degree

Other Requirements

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.