Campus IT Support Technician (Substitute)

SAN-Bernardino-Community-College-District; San Bernardino (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

San Bernardino Community College District is creating a pool of qualified applicants for the current and upcoming academic year to provide minor technical support to faculty, staff, and students. The role covers troubleshooting computers, printers, copiers, and assisting with email, LMS, and SIS access.

Candidates must have a high school diploma with 12 college CS units and at least two years of relevant experience; duties include maintaining hardware, assisting with software, and helping to

Qualifications

• Equivalent to completion of high school supplemented by twelve (12) units of college level course work in computer science or a related field.

Responsabilités

• Serves as initial point of contact for technical support; provides first-level support and performs a variety of minor technical support duties in assigned areas to assist faculty, staff, and studentsin operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines; demonstrates procedures and functionality; assists in the creation and triage of helpdesk trouble tickets.
• Assists students in accessing email, learning management system accounts, student information system.
• Troubleshoots, repairs, and maintains computers and other peripheral devices.
• Performs routine maintenance on computer hardware and copiers.
• Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers.
• Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs.
• Performs software maintenance on computers.
• Learns the operation of software in order to inform and assist students and staff.
• Maintains inventory of computer-related equipment and software; notifies appropriate staff when ordering is necessary.
• Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists Technology Support Specialists and Senior Technology Support Specialists to complete projects and tasks.
• Performs other duties related to the primary job duties.

Formation

High school diploma + 12 college units in computer science or related field

Description du poste

San Bernardino Community College District is creating a pool of qualified applicants for the current and upcoming academic year to provide minor technical support to faculty, staff, and students. The role covers troubleshooting computers, printers, copiers, and assisting with email, LMS, and SIS access.

Candidates must have a high school diploma with 12 college CS units and at least two years of relevant experience; duties include maintaining hardware, assisting with software, and helping to