Campus IT Help Desk Assistant (Substitute)

Imperial Valley College; Imperial (CA); On-site; USD 71,635,000 - 77,146,000; Part time

Job summary

Imperial Valley College in Imperial, CA seeks a Substitute Information Systems Support Assistant to provide help desk support to employees, students and the public, and assist IT staff with clerical work.

Responsibilities include handling help desk tickets, setting up email accounts, managing hardware and software inventory, preparing reports, and ensuring accurate records while upholding inclusive customer service.

Qualifications

• Graduation from high school or the equivalent with some college coursework in computer information systems, computer science or related field.
• One year of experience working with computers and computer software.

Responsibilities

• Provide help desk support to employees, students and the public.
• Receive, prepare and manage work orders related to technology and technology support systems; provide assistance via help desk tickets, phone, and email.
• Assist users one-on-one with support of IT service application use; compile and type training documentation; assist in hardware and software installation.
• Enter existing and new hardware and software inventory into District database; verify data and update changes; notify personnel regarding changes.
• Set-up and maintain email and email distribution accounts for employees and employee groups.
• Maintain purchase records of IT orders, invoices; liaison between IT and other District departments for quoting, inventory, and requisitions.
• Prepare and generate reports and records as needed (billing reports, monitor systems and equipment usage reports).
• Portray and provide cultural competence, inclusion, and equity when providing customer service and interaction.

Skills

Help desk support

Customer service

Organizational skills

Education

High school diploma or equivalent with some college coursework in computer information systems or related field

Tools

Help desk ticketing system

IT inventory database

Email management

Job description

Imperial Valley College in Imperial, CA seeks a Substitute Information Systems Support Assistant to provide help desk support to employees, students and the public, and assist IT staff with clerical work.

Responsibilities include handling help desk tickets, setting up email accounts, managing hardware and software inventory, preparing reports, and ensuring accurate records while upholding inclusive customer service.