Campus IT Help Desk Assistant

Imperial Valley College; California (MO); On-site; USD 34,000 - 39,000; Part time

Job summary

Imperial Valley College in Imperial, CA, is seeking a Substitute Information Systems Support Assistant to assist campus users with IT services and manage technology inventory. You will handle help desk requests via ticketing, phone, and email, support hardware/software installs, and maintain accurate records and licenses.

The role emphasizes customer service, equity in service delivery, and collaboration with IT staff.

Qualifications

• Graduation from high school or the equivalent with some college level coursework in computer information systems, computer science or related field and one (1) year experience working with computers and computer software.

Responsibilities

• Serve as a help desk resource to employees and students with respect to campus technology service requests, services, projects and other functions; provide general customer service and assistance in connecting employees, students and the general public to appropriate departments as needed.
• Receive, prepare and manage work orders related to technology and technology support systems; Provide assistance to faculty and staff via help desk ticket(s), phone, and email.
• Assist users one‑on‑one with support of IT service application use; compile and type training documentation; assist in hardware and software installation.
• Enter existing and new hardware and software inventory into District database; verify existing data by checking hardware and software and update changes in inventory; notify appropriate personnel regarding change in status of hardware and software; maintain system inventory.
• Set‑up and maintain email and email distribution accounts for employees and employee groups.
• Maintain purchase records of IT orders, invoices by vendors and by product, warranty information and software licenses; serve as liaison between IT department and other District departments relative to quoting and placing of IT orders, inventory and requisitions.
• Prepare and generate reports and records as needed (i.e. prepare billing reports, track printing costs and needs, monitor systems and equipment usage reports, etc.).
• Portray and provide cultural competence, inclusion, and equity when providing customer service and interpersonal interaction.
• Perform related duties as assigned.

Job description

Imperial Valley College in Imperial, CA, is seeking a Substitute Information Systems Support Assistant to assist campus users with IT services and manage technology inventory. You will handle help desk requests via ticketing, phone, and email, support hardware/software installs, and maintain accurate records and licenses.

The role emphasizes customer service, equity in service delivery, and collaboration with IT staff.