Campus IT Support Technician (Part-Time)

City Colleges of Chicago; Chicago (IL); On-site; USD 23,000 - 66,000; Part time

Job summary

Kennedy-King College in Chicago seeks a part-time Information Technology Services Associate to support students, faculty, staff and administrators. The role is to maintain the technology infrastructure that underpins teaching, learning and student success, providing hands-on and remote technical assistance as needed.

Duties include hardware and software support, software testing, submitting help desk tickets, asset tracking, and assisting with campus events and classroom technology.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, preferably in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Responsibilities

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on call schedule.

Job description

Kennedy-King College in Chicago seeks a part-time Information Technology Services Associate to support students, faculty, staff and administrators. The role is to maintain the technology infrastructure that underpins teaching, learning and student success, providing hands-on and remote technical assistance as needed.

Duties include hardware and software support, software testing, submitting help desk tickets, asset tracking, and assisting with campus events and classroom technology.