Information Technology Services Associate - PT

City Colleges of Chicago; Chicago (IL); On-site; USD 23,000 - 66,000; Part time

Job summary

Kennedy-King College in Chicago seeks a part-time Information Technology Services Associate to support students, faculty, staff and administrators. The role is to maintain the technology infrastructure that underpins teaching, learning and student success, providing hands-on and remote technical assistance as needed.

Duties include hardware and software support, software testing, submitting help desk tickets, asset tracking, and assisting with campus events and classroom technology.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, preferably in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Responsibilities

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on call schedule.

Job description

INFORMATION TECHNOLOGY SERVICES ASSOCIATE PT

KENNEDY-KING COLLEGE

Kennedy-King Colleges of Chicago is seeking a customer-focused and technically skilled Part-Time Information Technology Services Associate to support the technology needs of students, faculty, staff, and administrators. This position plays a critical role in maintaining the technology infrastructure that supports teaching, learning, and student success across the college. Responsibilities include providing technical support, managing hardware and software resources, troubleshooting technology issues, and supporting campus events and classroom technology.

Duties & Responsibilities

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on call schedule.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

The salary range for this position is $17-48/hour - $24.59/hour

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

This position is represented by the Local 1600 Professional Union.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in CCC!