Campus IT Services Associate - Tech Support & Events

CCC; Chicago (IL); On-site; USD 23,000 - 33,000; Part time

Job summary

Kennedy-King Colleges of Chicago is seeking a Part-Time Information Technology Services Associate to support students, faculty, staff and administrators with technology needs. The role includes hardware/software support, troubleshooting and assisting with campus events and classroom tech.

The position requires an associate degree in IT/CS or related field and a minimum of two years of relevant experience, with proficiency on Windows and Macintosh platforms.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or equivalent combination.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Responsibilities

• Provides hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

Skills

Windows support

Mac support

Help desk

Customer service

Team player

Education

Associate degree in IT/CS

Job description

Kennedy-King Colleges of Chicago is seeking a Part-Time Information Technology Services Associate to support students, faculty, staff and administrators with technology needs. The role includes hardware/software support, troubleshooting and assisting with campus events and classroom tech.

The position requires an associate degree in IT/CS or related field and a minimum of two years of relevant experience, with proficiency on Windows and Macintosh platforms.