Tech Support Student - IT & Multimedia Helpdesk

Joliet Junior College; Joliet (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

Joliet Junior College is seeking a part-time TSMS Student Employee to provide technical assistance in the Information Technology division. You will support hardware and software, manage equipment, and assist with events and reservations on campus.

The role requires enrollment in 6+ credit hours, a minimum 2.0 GPA, and strong customer service and communication skills. Scheduling aligns with class commitments and may include up to 20 hours weekly.

Qualifications

• High School diploma or equivalent.
• Must be enrolled at JJC in at least 6 credit hours in fall/spring.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, strong organizational skills, initiative, and multitasking.
• Ability to establish cooperative relationships with college/community members, displaying cultural competence.

Responsibilities

• Answer phones and enter issues into IT ticket system.
• Assist users with software and hardware problems.
• Assist with installation, maintenance, and replacement of computer equipment and multimedia systems.
• Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• Assist with live events, webinars, and video conferencing.
• Assist with daily reservation, distribution, and setup of college owned equipment.
• Perform general office responsibilities, including data entry and inventory work.
• Perform related other duties as assigned

Skills

Customer Service

Verbal & Written Communication

Attention to Detail

Organizational Skills

Multitasking

Team Collaboration

Cultural Competence

Emotional Intelligence

Education

High School diploma or equivalent

Enrollment in 6+ credit hours at JJC

Tools

IT ticket system

Job description

Joliet Junior College is seeking a part-time TSMS Student Employee to provide technical assistance in the Information Technology division. You will support hardware and software, manage equipment, and assist with events and reservations on campus.

The role requires enrollment in 6+ credit hours, a minimum 2.0 GPA, and strong customer service and communication skills. Scheduling aligns with class commitments and may include up to 20 hours weekly.