Info Tech Services Assoc

Women In Science; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

City Colleges of Chicago is seeking an IT Help Desk Technician to support computer hardware and software for students, faculty and staff across campus. You will provide in-person and remote support, install and test software, and manage equipment inventory.

Applicants should have an Associate’s degree in IT or related field and at least two years of experience, with strong Windows and Mac support, good communication, and a team-oriented mindset.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience.
• Minimum of two years of related work experience.
• Experience supporting Windows and Macintosh platforms.
• Knowledge of current versions of Microsoft Windows and common browsers.
• Good verbal and written communication skills and a collaborative mindset.

Responsibilities

• Provides computer hardware and software technical support in person and remotely.
• Maintains, installs and tests software on computer hardware.
• Submits help desk tickets to assist users with technology issues.
• Protects and inventories equipment used by students, staff, and faculty.
• Assists with setup for events and on-site equipment management.
• Aids in after-hours, emergency, or on-call support as required.

Skills

Technical support

Windows

Mac OS

Communication

Team player

Education

Associate’s degree in IT/CS or related

Job description

Job Description

PRIMARY OBJECTIVE: The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

City Colleges of Chicago

Chicago, IL

Job posting number: #7372607

Posted: October 14, 2026

Application Deadline: Open Until Filled

Duties & Responsibilities

• Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.

Minimum Of Two Years Of Related Work Experience.

• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.