Campus IT Support Technician — EdTech & User Impact

Legacy Traditional Schools; Chandler (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Referral bonuses

Paid time off

Medical, dental, vision benefits

Onsite childcare discounts

Student enrollment priority

Job summary

Legacy Traditional Schools in Chandler, AZ is seeking an IT Support Technician I to assist employees and faculty with desktop, printer, and edtech support across campuses. You will troubleshoot, upgrade, and repair IT equipment under the IT Operations Manager's guidance, and travel up to 25 miles between campuses as needed.

The role emphasizes prompt ticket resolution in an ITSM environment, inventory checks, and collaboration with Level II staff to build knowledge base articles and improve

Qualifications

• An associate’s Degree or three years of progressive IT work experience instead of the education requirement.
• 2+ years of experience with the configuration and setup of end-user devices (Workstations, MFP Printers, Mobile Devices, etc.).
• Experience working in an ITSM ticketing system.
• Experience with Active Directory, Windows 10, ChromeOS, Google Workspace.
• Strong PC support knowledge, including an understanding of computer operating systems, network connectivity, and devices (desktops, laptops, tablets, printers, etc.).
• ITIL or HDI Certifications (highly desirable)
• CompTIA A+ or equivalent Certification (desirable).
• CompTIA Network+ or equivalent Certification (desirable).

Responsibilities

• Be the main point of contact for IT tickets submitted by LTS Employees.
• Assist in the remote and on-site resolution of all IT tickets.
• Triage and assign unassigned tickets throughout the day as needed to maintain SLA goals.
• Perform routine inventory checks at campuses throughout the year.
• Assist with device deployment at new campuses, AV issue resolution, and device/peripheral deployments and refresh efforts.
• Support and maintain conference room and stage AV.
• Provide IT support to multiple campuses during the day or week, up to and including traveling 25 miles between campuses.
• Identify recurring issues and work with Level II Support Technicians to develop and create knowledge base articles as needed for end users to follow (e.g., how to map a printer).
• Identity and access management (account provisioning) functions within the Student Information Systems (SIS).
• Perform support and maintain Clever ed tech apps as needed.
• Assist with Device Refreshes, monitor upgrades, peripheral upgrades, etc.
• Conduct and coordinate IT-related activities with vendors.

Skills

End-user device setup

ITSM ticketing

Active Directory

Windows 10

ChromeOS

Google Workspace

PC hardware & peripherals

Customer service

Education

Associate degree or 3+ years IT experience

ITIL or HDI certifications desirable

CompTIA A+ desirable

CompTIA Network+ desirable

Job description

Legacy Traditional Schools in Chandler, AZ is seeking an IT Support Technician I to assist employees and faculty with desktop, printer, and edtech support across campuses. You will troubleshoot, upgrade, and repair IT equipment under the IT Operations Manager's guidance, and travel up to 25 miles between campuses as needed.

The role emphasizes prompt ticket resolution in an ITSM environment, inventory checks, and collaboration with Level II staff to build knowledge base articles and improve