Campus IT Support Technician: Desktop & AV Deployments

Stanbridge-University; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Onsite wellness program

Job summary

Stanbridge University is seeking a hands-on End-User Desktop Support Technician to provide responsive tech support for faculty, staff, and students across campus. The role involves desktop- and classroom-level hardware and software support, AV equipment, and physical deployments throughout university facilities.

The ideal candidate will have 1–2 years of desktop support experience, strong Windows 10/11 and Microsoft 365 skills, and the ability to work onsite with campus teams.

Qualifications

• 1–2 years of hands-on desktop support or help desk experience.
• Strong knowledge of Windows 10/11.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, etc.).
• Experience troubleshooting desktop hardware, peripherals, OS, and apps.
• Familiarity with Microsoft Active Directory and basic account administration.
• Experience supporting hardware platforms (Dell, Lenovo, Chromebooks).
• Networking basics including TCP/IP and wireless connectivity.
• Familiarity with Google Workspace/Admin, Chrome OS, Zoom, and Box is a plus.
• Experience with imaging/deployment tools such as WDS is preferred.
• Ability to work hands-on with AV tech and campus deployments.

Responsibilities

• Provide timely, professional technical support to faculty, staff, and students through phone, email, support tickets, and in-person requests.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, monitors, docking stations, keyboards, mice, printers, phones, and other end-user peripherals.
• Diagnose and resolve hardware, software, OS, application, connectivity, and system-performance issues.
• Support Windows 10/11, Microsoft 365, Google Workspace/Admin, Chrome OS, Zoom, Box, and other university-supported technology.
• Troubleshoot basic network and connectivity issues, including TCP/IP, IP addressing, wired and wireless connectivity.
• Deploy and maintain standardized Windows images using WDS or comparable imaging and deployment technologies.
• Perform hardware upgrades, replacements, and repairs.
• Support Active Directory functions related to user accounts, computer accounts, permissions, and basic access management.
• Install, configure, deploy, relocate, and troubleshoot computers, monitors, printers, phones, audiovisual equipment, cameras, displays, and other technology equipment across university facilities.
• Set up and support classroom audiovisual and instructional technology, including displays, conferencing tech, cameras, and related systems.

Skills

Hands-on desktop support

Windows 10/11

Microsoft 365

Google Workspace Admin

Hardware/software troubleshooting

Active Directory

TCP/IP networking basics

Tools

Windows Deployment Services (WDS)

Dell/Lenovo/Chromebooks hardware

Chrome OS

Job description

Stanbridge University is seeking a hands-on End-User Desktop Support Technician to provide responsive tech support for faculty, staff, and students across campus. The role involves desktop- and classroom-level hardware and software support, AV equipment, and physical deployments throughout university facilities.

The ideal candidate will have 1–2 years of desktop support experience, strong Windows 10/11 and Microsoft 365 skills, and the ability to work onsite with campus teams.