Campus IT Support Technician

Denver Seminary; Colorado; On-site; USD 42,000 - 56,000; Full time

Job summary

Denver Seminary is seeking a Systems Support Technician to provide Tier I/II IT support for faculty, staff, and students across campus. You will handle hardware and software issues, imaging deployments, and asset management while delivering strong customer service.

The role emphasizes collaboration with the IT team, clear communication, and the ability to translate technical concepts for non-technical users. Higher education experience is a plus, and a technical degree is preferred.

Qualifications

• Two or more years of IT support experience in a business environment.
• Technical degree preferred.
• Experience in higher education is a plus.
• Proficient with Windows operating systems and Microsoft 365 suite.

Responsibilities

• Provide Tier I/II support for faculty, staff, and students by phone, email, and in person.
• Prioritize requests while delivering excellent customer service.
• Collaborate with IT team to resolve issues and implement improvements.
• Communicate technical concepts to non-technical users.
• Manage hardware provisioning and asset records; assist with imaging and deployments.
• Troubleshoot network, user accounts (Active Directory), and MS 365 services.

Skills

Customer service

Interpersonal skills

Communication

Windows troubleshooting

Team collaboration

Education

Technical degree preferred

Tools

Active Directory

MS Office (SharePoint & OneDrive)

OS imaging tools

JAMF/Intune

Mac management tools

Job description

Denver Seminary is seeking a Systems Support Technician to provide Tier I/II IT support for faculty, staff, and students across campus. You will handle hardware and software issues, imaging deployments, and asset management while delivering strong customer service.

The role emphasizes collaboration with the IT team, clear communication, and the ability to translate technical concepts for non-technical users. Higher education experience is a plus, and a technical degree is preferred.