Tier 2 IT Support Technician - Desktop & Network Help

Sharp Solutions Inc; Denver (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Sharp Solutions Inc. is seeking a capable Technical Support Specialist in Denver to manage and troubleshoot incidents across Windows and Apple devices. You will handle tier-2 support via phone, email, and remote tools, escalating where needed and providing on-site support and training as required.

You will support Active Directory, device management, and network connectivity while maintaining strong customer relations and completing ticketing workflows in Footprints or Remedy.

Qualifications

• Enter and manage technical support incidents in a ticketing system.
• Troubleshoot, identify, and resolve problems and escalate when needed.
• Provide on-site support and training as required.

Responsibilities

• Troubleshoot tier 2 issues via phone, email, remote desktop; on-site when necessary.
• Assist end users with Windows 7/10 and Apple devices.

Skills

Remote support

Troubleshooting

Customer service

Tools

Footprints

Remedy

Microsoft Remote Desktop

Bomgar

Active Directory

Job description

Sharp Solutions Inc. is seeking a capable Technical Support Specialist in Denver to manage and troubleshoot incidents across Windows and Apple devices. You will handle tier-2 support via phone, email, and remote tools, escalating where needed and providing on-site support and training as required.

You will support Active Directory, device management, and network connectivity while maintaining strong customer relations and completing ticketing workflows in Footprints or Remedy.