Campus Tech Support Specialist - Tier 2

Valparaiso University; Valparaiso (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

Valparaiso University is seeking a Technical Support Specialist to provide tier 2 troubleshooting for campus users, covering PCs, Macs, and AV equipment. You will diagnose issues, reinstall and configure hardware and software, and document steps for future reference.

The role requires strong communication and customer service skills, plus familiarity with file servers, networking, and Active Directory. Candidates should be able to work both remotely and in person to support a diverse campus

Qualifications

• Bachelor's degree and 1+ years of experience in a technical support role.
• Strong communication and customer service skills are essential.
• Familiarity with file servers, networking and Active Directory is a plus.
• Willingness to work under pressure and support diverse campus populations.

Responsibilities

• Troubleshooting and general customer support for campus users (in-person, ticket, phone, or remote).
• Record and document requests with the ticketing system and track inventory; create how-to guides.
• Assist in training student staff and users to improve confidence in campus technology.

Skills

PCs and Macs troubleshooting

Communication

Customer service

Active Directory

Networking

File servers

Education

Bachelor's degree

Job description

Valparaiso University is seeking a Technical Support Specialist to provide tier 2 troubleshooting for campus users, covering PCs, Macs, and AV equipment. You will diagnose issues, reinstall and configure hardware and software, and document steps for future reference.

The role requires strong communication and customer service skills, plus familiarity with file servers, networking, and Active Directory. Candidates should be able to work both remotely and in person to support a diverse campus