Campus Desktop Support & VIP Tech Liaison

Metropolitan-State-University-of-Denve

Denver (CO)

Hybrid

USD 58,000 - 65,000

Full time

7 days ago

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Benefits package

Job summary

Metropolitan State University of Denver is seeking a Desktop Support - Client Service Liaison to provide high‑quality in‑person and remote technical support to students, faculty, staff, and university leadership. The role focuses on incident resolution, equipment deployment, and lifecycle management across Windows, macOS, and enterprise tools.

You will also serve as a trusted advisor on AI-enabled technologies, help maintain ITAM records, and collaborate with multiple ITS teams to ensure secure,

Qualifications

Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
Two years of experience providing customer service and technical support in an IT environment.
Experience troubleshooting and supporting Windows 11, Microsoft O365, macOS, Android, iPadOS.

Responsibilities

Provide in-person, remote, phone, and walk-up support for students, faculty, staff, and campus leadership.
Troubleshoot and resolve hardware, software, operating system, account access, and connectivity issues.
Support Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and university-supported applications.
Diagnose and resolve issues involving network connectivity, MDM, Microsoft Entra ID, Intune, JAMF, and other enterprise technologies.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree

Tools

Intune

Jamf

Entra ID

Job description

You will also serve as a trusted advisor on AI-enabled technologies, help maintain ITAM records, and collaborate with multiple ITS teams to ensure secure,

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