Campus Software Support Specialist

Rmcad; Lakewood (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

Rocky Mountain College of Art + Design is seeking an Application Support Technician to provide comprehensive support for campus software and user accounts. You will resolve tickets, document solutions, and assist with IT projects while coordinating with vendors and campus staff.

Ideal candidates have a 4+ year IT helpdesk background, strong communication, and proficiency with Mac/Windows hardware. The role requires FERPA awareness and a commitment to high-quality service across all users.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience; technical support certifications preferred.
• Minimum 4 years experience in IT helpdesk environment.
• Excellent communication and interpersonal skills.
• Ability to hear, see, and describe troubleshooting scenarios.
• Good understanding of networking technologies.
• Methodical, patient troubleshooting approach.
• Solid knowledge of Mac and Windows hardware used at RMCAD.
• Fluency in both Apple and Android mobile environments.
• Meets deadlines within SLA.
• Understanding of file sharing on Windows and Apple platforms.
• Understanding of FERPA requirements.
• Aptitude for data analysis to improve efficiency.
• Proficiency in Microsoft Office on both Apple and Windows.
• Knowledge of Apple Remote Desktop and MS Terminal Services Client.
• Ability to coordinate with IT vendors and partners to ensure supplies.
• Capability to develop robust processes for high-quality service.
• Customer service orientation.
• Support of Mac and Windows environments.

Responsibilities

• Resolve service needs via support tickets, including account creation and password issues.
• Identify solutions for application bugs; create and distribute user documentation.
• Manage 3rd party software accounts and users.
• Document, train, and communicate proper procedures across staff.
• Provide Tier 1 training on application use and service strategies.
• Coordinate with Laboratory Technician staff and TECHBAR equipment for event support.
• Manage campus projects during term and break periods (lab changes, upgrades).
• Assist work-study students and complete tasks as needed.
• Support IT projects as assigned.

Skills

IT helpdesk experience

Communication skills

Networking knowledge

Mac/Windows hardware

Apple/Android fluency

FERPA awareness

Customer service

Microsoft Office

Data analysis

Education

Bachelor’s Degree

Tools

Apple Remote Desktop

Microsoft Terminal Services Client

Job description

Rocky Mountain College of Art + Design is seeking an Application Support Technician to provide comprehensive support for campus software and user accounts. You will resolve tickets, document solutions, and assist with IT projects while coordinating with vendors and campus staff.

Ideal candidates have a 4+ year IT helpdesk background, strong communication, and proficiency with Mac/Windows hardware. The role requires FERPA awareness and a commitment to high-quality service across all users.